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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value

Table SDR_SURVEY_SCORES

Description

Introduced: 8.5.005. Supported in certain Genesys Cloud deployments only.

In partitioned databases, this table is not partitioned.


This dimension table enables Session Detail Record (SDR) facts to be described based on the scores that survey respondents provided, indicating the respondent's satisfaction with the agent, call, product, and company, as well as a recommendation score, which is used to calculate Net Promoter Score (NPS).

Column List

Legend

Column Data Type P M F DV

ID

NUMBER(10) X X

CREATE_AUDIT_KEY

NUMBER(19) X X

IAGENTSCORE

NUMBER(10) X -1

ICOMPANYSCORE

NUMBER(10) X -1

ICALLSCORE

NUMBER(10) X -1

IPRODUCTSCORE

NUMBER(10) X -1

IRECOMMEDSCORE

NUMBER(10) X -1

ID


The primary key of this table.

CREATE_AUDIT_KEY


The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.

IAGENTSCORE


Based on KVP: survey_iAgentScore

The user satisfaction score for the agent.

ICOMPANYSCORE


Based on KVP: survey_iCompanyScore

The user satisfaction score for the company.

ICALLSCORE


Based on KVP: survey_iCallScore

The overall user satisfaction score for the call.

IPRODUCTSCORE


Based on KVP: survey_iProductScore

The overall user satisfaction score for the product.

IRECOMMEDSCORE


Based on KVP: survey_iRecommendScore

The user's rating score (on a scale of 0-10) of the company, product, or service. Used to calculate Net Promoter Score (NPS). Note that the word "recommend" is misspelled in the column name.


Index List

CODE U C Description

I_SDR_SURVEY_SCORES

X Improves access time, based on the CREATE_AUDIT_KEY value.

Index I_SDR_SURVEY_SCORES

Field Sort Comment
IAGENTSCORE Ascending
ICOMPANYSCORE Ascending
ICALLSCORE Ascending
IPRODUCTSCORE Ascending
IRECOMMEDSCORE Ascending

No subject area information available.

 

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This page was last modified on 28 March 2017, at 22:20.