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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value

Table POST_CALL_SURVEY_DIM_2

Description

Introduced: 8.5.003. Supported in certain deployments only.

In partitioned databases, this table is not partitioned.


This dimension table enables interaction resource facts to be described based on responses provided by customers during post-call survey.

The POST_CALL_SURVEY_DIM_* tables are not part of the default Genesys Info Mart database schema. In deployments that rely on Genesys Info Mart for reporting on Post-Call Survey user data that may come attached with interactions, use the applicable Genesys-provided make_gim_post_call_survey*.sql script to add these tables to the schema.

Column List

Legend

Column Data Type P M F DV

ID

NUMBER(10) X X

TENANT_KEY

NUMBER(10) X X

CREATE_AUDIT_KEY

NUMBER(19) X X

SURVEY_IQ2

VARCHAR2(32 CHAR) X -1

SURVEY_IQ3

VARCHAR2(32 CHAR) X -1

SURVEY_IQ4

VARCHAR2(32 CHAR) X -1

SURVEY_SQ1

VARCHAR2(255 CHAR) X NO_VALUE

SURVEY_SQ2

VARCHAR2(255 CHAR) X NO_VALUE

ID

The primary key for this table.

TENANT_KEY

The surrogate key that is used to join the TENANT dimension to the fact tables to indicate the tenant of the IRF or MSF resource. The value of this field is identical to the value that is in the IRF or MSF record that is identified by the INTERACTION_RESOURCE_ID value. This value can be used to restrict data access.

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.

SURVEY_IQ2

Based on KVP: survey_iQ2

The answer from the caller to Integer-response question 2 during a post-call survey.

SURVEY_IQ3

Based on KVP: survey_iQ3

The answer from the caller to Integer-response question 3 during a post-call survey.

SURVEY_IQ4

Based on KVP: survey_iQ4

The answer from the caller to Integer-response question 4 during a post-call survey.

SURVEY_SQ1

Based on KVP: survey_sQ1

The answer from the caller to String-response question 1 during a post-call survey.

SURVEY_SQ2

Based on KVP: survey_sQ2

The answer from the caller to String-response question 2 during a post-call survey.


Index List

CODE U C Description

I_POST_CALL_SURVEY_DIM_2

X Improves access time.

Index I_POST_CALL_SURVEY_DIM_2

Field Sort Comment
TENANT_KEY Ascending
SURVEY_IQ2 Ascending
SURVEY_IQ3 Ascending
SURVEY_IQ4 Ascending
SURVEY_SQ1 Ascending
SURVEY_SQ2 Ascending

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This page was last modified on 28 July 2017, at 10:55.