Interaction Subject Area
This subject area represents interactions from the perspective of a customer experience.
Subject Area Dimensional Model Tables
Table/View | Description |
---|---|
DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
INTERACTION_DESCRIPTOR | Allows interaction facts to be described by deployment-specific business attributes that characterize the interaction, such as service type and customer segment. |
INTERACTION_FACT | Represents interactions from the perspective of a customer experience. |
INTERACTION_TYPE | Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal. |
MEDIA_TYPE | Allows facts to be described based on media type, such as Voice. |
REQUESTED_SKILL | Allows facts to be described based on a combination of requested skills and minimum skill proficiencies. |
REQUESTED_SKILL_COMBINATION | Allows facts to be described by a single string field that represents the full combination of requested skills and proficiencies. |
This page was last edited on June 22, 2022, at 23:38.
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