Genesys 8.1 Product Interoperability with T-Servers
This page describes the interoperability of Genesys 8.1 products with various T-Servers.
| Symbol/Term | Definition |
|---|---|
| The given version of the product is compatible with specified version of T-Servers. | |
| The given version of the product is not compatible with specified version of T-Servers. | |
| - | Placeholder; waiting further information. |
Genesys 8.1 Product Interoperability with T-Servers
Note: This table will be updated further as more 8.1 products become available.
| Genesys 8.1 Products | Versions of T-Server | |||||
|---|---|---|---|---|---|---|
| 7.6 | 8.0 | 8.1 | Conditions/Limitations | |||
| Desktops and Gplus Adapters | ||||||
| Interaction Workspace | yes | yes | yes | |||
| Gplus Adapter for Siebel CRM | yes | yes | - | |||
| Framework | ||||||
| Load Distribution Server | yes | yes | yes | |||
| Network T-Servers | yes | yes | yes | |||
| SIP Proxy | yes | yes | yes | |||
| SIP Server | yes | yes | yes | |||
| T-Servers | yes | yes | yes | |||
| Outbound Contact | ||||||
| Outbound Contact | yes | yes | yes | |||
| Reporting | ||||||
| Advisors Genesys Adapter | yes |
yes |
yes |
Advisors Genesys Adapter 8.1+ requires T-Server 7.6.008.01 or later. | ||
| Agent Advisor | yes |
yes |
yes |
Agent Advisor 8.1+ requires T-Server 7.6.008.01 or later. | ||
| Contact Center Advisor | yes |
yes |
yes |
Contact Center Advisor 8.1+ requires T-Server 7.6.008.01 or later. | ||
| Contact Center Advisor-Mobile Edition | yes | yes | yes |
Contact Center Advisor-Mobile Edition 8.1+ requires T-Server 7.6.008.01 or later. | ||
| Frontline Advisor | yes |
yes |
yes |
Frontline Advisor 8.1+ requires T-Server 7.6.008.01 or later. | ||
| Genesys Info Mart (GIM) | yes | yes | yes | |||
| Interaction Concentrator (ICON) | yes | yes | yes | |||
| Real-Time Metrics Engine (RTME) | yes | yes | yes | |||
| Workforce Advisor | yes |
yes |
yes |
Workforce Advisor 8.1+ requires T-Server 7.6.008.01 or later. | ||
| Routing | ||||||
| Orchestration Server (ORS) |
no |
yes |
yes |
Orchestration Server 8.0 and 8.1 do not require a T-Server connection. However, Orchestration Server 8.0 and 8.1 with Voice Mode require a T-Server connection. | ||
| Universal Routing (UR) |
yes | yes | yes | |||
| SDKs | ||||||
| Platform SDK | yes | yes | yes | |||
| Voice Self Service | ||||||
| Interactive Voice Response (IVR) Interface Option | yes | yes | yes | |||
| Other Products | ||||||
| SIP Feature Server/Voicemail Server | yes | yes | yes | |||
| Unified Communications (UC) Connector | yes | yes | - |
For UC Connector, Emulated Agents are required for versions of T-Server 7.6, and 8.0. For T-Servers 7.6: Cisco CM/UCM T-Server only. | ||
This page was last edited on September 20, 2018, at 18:05.
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