Genesys 7.x-8.x Product Dependencies on T-Servers

This page describes the Genesys 7.x-8.x Product Dependencies on T-Servers.

Genesys 7.x-8.x Product Dependencies on T-Servers

Symbol/Term	Definition
•	The given version of the product depends on T-Servers.
o	The given version of the product does not depend on T-Servers.
X	The product does not exist in the given version.
EOS	Product and/or version reached End of Support (EOS) and is no longer supported by Genesys. Contact your Genesys representative for more information.

Products/Versions	7.5	7.6	8.0	8.1	8.5	Conditions/Limitations
Desktops and Gplus Adapters
Composer	X	X	o	o	X
Genesys Agent Scripting	X	X	X	o	X
Genesys Desktop	EOS	•	X	X	X
Genesys Desktop .NET Toolkit	EOS	EOS	X	X	X
Genesys Knowledge Center	X	X	X	X	o
Genesys Softphone	X	X	X	X	o
Gplus Adapter for Microsoft CRM	X	X	X	X	X
Gplus Adapter for Microsoft Dynamics CRM	X	•	•	X	X
Gplus Adapter for SAP Analytics	o	X	X	X	X
Gplus Adapter for SAP Data Access Component	X	X	X	X	X
Gplus Adapter for SAP ERP	•	X	X	X	X
Gplus Adapter for SAP ICI Multi-Channel	•	X	•	X	X
Gplus Adapter for PeopleSoft CRM	X	X	X	X	X
Gplus Adapter for Siebel CRM	•	X	•	X	X
Gplus Adapter Campaign Synchronization Adapter for SAP	•	X	•	X	X
Interaction Workspace	X	X	•	•	X	Interaction Workspace was renamed Workspace Desktop Edition starting with release 8.5.
Workspace Desktop Edition	X	X	X	X	•	Interaction Workspace was renamed Workspace Desktop Edition starting with release 8.5.
Framework
Genesys Administrator Extension	X	X	X	•	•
License Reporting Manager	X	X	o	o	o
Load Distribution Server	X	X	X	•	X
Management Framework	o	o	o	o	o
Network T-Servers	EOS	•	•	•	X
SIP Proxy	X	X	X	•	X
SIP Server	EOS	•	•	•	X
T-Servers	•	•	•	•	X	Only HA Proxy for Nortel Communication Server 2000/2100 is still supported. All other 7.5 and earlier T-Servers reached End of Support.
Multi-Channel
eServices/Multimedia	o	o	o	o	o
Genesys Web Engagement	X	X	X	o	X
intelligent Workload Distribution (iWD)	X	•	o	o	o
WebRTC	X	X	X	X	o
Outbound Contact
Outbound Contact	EOS	•	•	•	X
Reporting
Advisors Cisco Adapter	X	X	o	o	o
Advisors Genesys Adapter	X	X	o	•	•
Agent Advisor	X	X	o	•	•
Call Concentrator	X	X	X	X	X
CCPulse+	o	X	o	X	X
Contact Center Advisor	X	X	o	•	•
Contact Center Advisor - Mobile Edition	X	X	o	•	•	Contact Center Advisor-Mobile Edition version 8.1.1 is also available, and is dependent on T-Server 8.1.
Contact Center Analyzer (CCA)	X	o	X	X	X
Frontline Advisor	X	X	o	•	•
Genesys Info Mart	EOS	•	•	•	•
Genesys Interactive Insights (GI2)	X	o	o	o	X
Genesys Interactive Insights for iWD	X	X	o	X	X
Interaction Concentrator (ICON)	EOS	•	•	•	X
Pulse	X	X	X	o	o
Real-Time Metrics Engine (RTME)	EOS	•	•	•	•
Reporting Templates	X	X	X	X	X
Workforce Advisor	X	X	o	•	•
Routing
Orchestration Server (ORS)	X	X	o	o	X	Orchestration Server 8.0 and 8.1 do not require a T-Server connection. However, Orchestration Server 8.0 and 8.1 with Voice Mode require a T-Server connection. See details in ‘Interoperability for T-Servers’ section.
Universal Routing (UR)	EOS	•	•	•	X
Voice Callback (VCB)	X	X	X	X	X
SDKs
Genesys Interface Server	X	X	X	X	X
Interaction SDK	EOS	•	X	X	X	Note: Interaction SDK values also apply to Genesys Integration Server, which was merged into Interaction SDK with release 7.2.
IVR SDK	o	X	o	o	o
Platform SDK	EOS	•	•	•	•
T-Library SDK (T-Library, JAVA Interface, ActiveX)	X	X	X	X	X
Voice Self Service
Genesys Studio	o	o	o	o	X
Genesys Voice Platform (GVP)	EOS	•	•	•	•	See the Genesys Supported Media Interfaces Reference Manual for an explanation of the relationship between Genesys Voice Platform (GVP) and T-Servers.
Interactive Voice Response (IVR) Interface Option (IVR Server)	•	X	•	•	•
Voice Treatment Options (VTO)	X	X	X	X	X
Workforce Management
Genesys Interaction Recording	X	X	X	X	o
Genesys Quality Management	X	X	•	o	X	Genesys Quality Management 8.0 supports SIP Server (version 7.6, 8.0) and Cisco CM/UCM T-Server (version 7.6); no other T-Servers are supported. Genesys Quality Management 8.1 supports SIP Server (version 7.6, 8.0, 8.1) and Cisco CM/UCM T-Server (version 7.6); no other T-Servers are supported.
Workforce Management	o	o	o	o	o
Other Products
Expert Contact	X	•	X	X	X
Genesys Enterprise Telephony Software (GETS)	•	•	X	X	X	Genesys announced End of Life (EOL) in October 2012. GETS reaches End of Support (EOS) on April 30, 2015.
Genesys Rules System	X	X	X	o	o
Genesys Speech and Text Analytics	X	X	X	X	o
IP Media eXchange	X	X	X	X	X
Social Engagement	X	X	X	X	o
SIP Feature Server/Voicemail Server	X	X	X	o	X
Unified Communications (UC) Connector	X	X	•	X	X
Web Services and Applications	X	X	X	X	•