8.0 Interoperability with Configuration Layer Environment
This page describes the interoperability for Genesys 8.0 products with Configuration Layer Environment.
| Symbol/Term | Definition |
|---|---|
| Version of the product is compatible with specified version of Configuration Layer. | |
| Version of the product is not compatible with specified version of Configuration Layer. | |
| Not applicable. The product does not depend on Configuration Layer. |
8.0 Interoperability with Configuration Layer Environment
| 8.0 Products | Configuration Layer Environment | Conditions/ Limitations | |||
|---|---|---|---|---|---|
| 7.6 | 8.0 | 8.1 | 8.5 | ||
| Desktops and Gplus Adapters | |||||
| Composer | yes | yes | yes | yes | For further information, including usage of Composer in conjunction with URS and GVP, see the Composer production documentation. |
| Gplus Adapter for Microsoft Dynamics CRM | yes | yes | yes | yes | |
| Gplus Adapter for Siebel CRM | yes | yes | yes | yes | |
| Gplus Adapter for SAP ICI Multi-Channel | yes | yes | yes | yes | |
| Interaction Workspace | no | yes | yes | no | Configuration Server 8.0.2+ is required to support Role Based Access Control. |
| Framework | |||||
| Genesys Administrator | no | yes | yes | no |
In order to perform monitoring of the Genesys environment using Genesys Administrator, version 8.0 of Framework Management Layer is required (in addition to Configuration Layer 8.0). For availability of product-specific monitoring features inside Genesys Administrator, and versions supported, please see the relevant product documentation. For RBAC functionality of Genesys Administrator and for Hierarchical multi-tenancy, Configuration Layer 8.0.2 is required. |
| Network T-Servers |
yes |
yes |
yes |
yes |
|
| SIP Server | yes | yes | yes | yes | |
| T-Servers | yes | yes | yes | yes | |
| Multi-Channel | |||||
| intelligent Workload Distribution (iWD) | no | yes | yes | yes | |
| LivePerson Adapter | yes | yes | no | no | |
| eServices/Multimedia | yes | yes | yes | yes |
Formerly called Multi-Channel Routing [MCR]. eServices 8.0 is not compatible with Config Layer 7.2 beginning with eServices 8.0.2. |
| Outbound Contact | |||||
| Outbound Contact | yes | yes | yes | yes | |
| Reporting | |||||
| Advisors Cisco Adapter | yes | yes | yes | no | |
| Advisors Genesys Adapter | yes | yes | yes | no | |
| Agent Advisor | yes | yes | yes | no | |
| CCPulse+ | yes | yes | yes | yes | |
| Contact Center Advisor | yes | yes | yes | no | |
| Contact Center Analyzer (CCA) | yes | yes | yes | yes | |
| Frontline Advisor | yes | yes | yes | no | |
| Genesys Info Mart (GIM) | yes | yes | yes | yes | |
| Genesys Interactive Insights (GI2) | n/a | n/a | n/a | n/a | |
| Genesys Interactive Insights for iWD | n/a | n/a | n/a | n/a | |
| Interaction Concentrator (ICON) | yes | yes | yes | yes | |
| Real-Time Metrics Engine (RTME) | yes | yes | yes | yes | |
| Workforce Advisor | yes | yes | yes | no | |
| Routing | |||||
| Orchestration Server (ORS) |
no |
yes |
yes |
yes | Orchestration Server 8.0 and 8.1 do not require a T-Server connection. However, Orchestration Server 8.0 and 8.1 with Voice Mode require a T-Server connection. See details in ‘Interoperability for T-Servers’ section. |
| Universal Routing (UR) |
yes | yes | yes | yes | |
| SDKs | |||||
| IVR SDK | yes | yes | yes | yes |
|
| Platform SDK | yes | yes | yes | no |
See Platform SDK Interoperability with Genesys Components for more detailed information. |
| Voice Self Service | |||||
| Genesys Voice Platform (GVP) | no | yes | yes | no | Requires Genesys Administrator 8 for both configuration and management functionalities. |
| Interactive Voice Response (IVR) Interface Option | yes | yes | yes | yes |
|
| Workforce Management | |||||
| Genesys Quality Management | yes | yes | yes | no | |
| Genesys Workforce Management | yes | yes | yes | yes | |
| Other Products | |||||
| Genesys Speech and Text Analytics | no | no | no | no |
|
| Unified Communications (UC) Connector | yes | yes | yes | yes | |