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Section: settings
Default Value: 32768
Valid Values: Any integer from 200-2147482624
Changes Take Effect: Immediately
Modified: 8.5.308.06

Sets a limit on the size (in bytes) of incoming XML packets. This limit helps prevent Chat Server from hanging during an XML parsing of overly large amounts of incoming data. The actual payload size (in symbols) could be estimated roughly as the XML packet size multiplied by 0.45.

Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/31/17 Hot Fix X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • For sessions started over Chat V2 API with CometD, GMS nodes now include additional information such as Local Time Zone Offset.
  • This release improves the callback recovery process in case of network unreliability between GMS and ORS.

Resolved Issues

This release contains the following resolved issues:

For the Chat V2 service, the GMS node now responds with an error code 204 (max_message_size exceeded) if the node receives a valid request whose message size is less than max_message_size but higher than the value set in the xml-request-max-size option of the Chat Server. The returned error response has statusCode=2 and chatEnded=false, indicating that the request can be repeated successfully if the message size is reduced.

In, the GMS node would respond with statusCode=1 and chatEnded=false, incorrectly indicating that the request can be repeated as is. In versions earlier than in this scenario, the GMS node would respond with statusCode=2 and chatEnded=true, incorrectly indicating that the session was over. (GMS-5344)

GMS is now able to send requests to ORS with filtered parameters using Oracle's Java Development Kit (JDK) versions 7 or 8. (GMS-5343)

GMS nodes now properly close a connection with the Chat Server after creating a chat session over Chat API V2 with CometD. Previously, the GMS node kept the connection open, causing the number of established connections between the GMS node and the Chat Server to grow by one for each new chat session. (GMS-5337)

The Advanced Options panel of the Configured Services UI no longer displays the Maximum callbacks must be a number error message. (GMS-5331)

Now, GMS is able to use the connection parameters (for example, TLS parameters) of the Chat Server application configured in GMS Connections tab to open the Chat v1 session. (GMS-5083)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on August 31, 2017, at 16:11.
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