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8.5.106.16

Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/19/16 General X X

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What's New

This version was first released as a Hot Fix on 11/03/16.



Resolved Issues

This release contains the following resolved issues:


Callback

The _CB_N_CUSTOMER_ABANDONED_WHILE_WAITING_FOR_AGENT and _CB_N_TIMEOUT_WHILE_WAITING_FOR_AGENT call metrics are now reported in all callback scenarios. Previously, these metrics were either incorrectly reported in some scenarios or not reported at all. (GMS-4049)


When GMS resubmits a callback service request to an available ORS, GMS can now maintain the queue priority and interaction age by passing in calculated settings. To enable the restoring of virtual call priority and interaction age, set the callback/enable-restore-vq-position option to true in your GMS application. By default, the option is false and the feature disabled. (GMS-4015)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.106.16.

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This page was last modified on December 19, 2016, at 09:14.