8.5.011.04
Genesys Info Mart Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 06/11/18 | General | X | X | X | X |
Contents
Helpful Links
Releases Info
Deployment Procedure
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Support for chat reporting — In eServices deployments with Chat Server release 8.5.203.09 or later, Genesys Info Mart supports detailed reporting on Genesys Chat sessions. Two new tables, CHAT_SESSION_FACT and CHAT_SESSION_DIM, store session statistics in the Info Mart dimensional model database schema, and a control table, CTL_XML_CONFIG, is used internally to map Chat Server KVPs to the chat session tables during transformation.
- In deployments that include Bot Gateway Server (BGS) release 9.0.002 or later, Genesys Info Mart also supports reporting on chat bot activity. A new fact table, BGS_SESSION_FACT, and three new BGS_* dimension tables store BGS-related data in the Info Mart dimensional model. (BGS is currently available only in restricted release. For more information about including chat bot functionality in your eServices deployment, contact your Genesys account representative.)
- In deployments that include Reporting and Analytics Aggregates (RAA) release 8.5.003 or later and Genesys CX Insights (GCXI) release 9.0.005 or later, new aggregate (AGT_*) tables in the Info Mart database provide the summarized session data required to populate new chat session reports and a dashboard, which are available out-of-box. For more information, see the RAA Release Notes, as well as the information about Chat Reports and Chat Bot reports and dashboards in the GCXI 9.0 User's Guide. (GCXI is currently available only in restricted release. For more information about including GCXI reports in your deployment, contact your Genesys account representative.)
- To enable chat session reporting, Chat Server must be configured to attach the required statistics to a special reporting event, and Interaction Concentrator (ICON) must be configured to store the chat session KVPs. Genesys recommends that you use the updated ICON attached-data specification file (ccon_adata_spec_GIM_Example.xml) included in the Genesys Info Mart 8.5.011 or later IP to configure ICON to store the required KVPs. For more information about enabling chat session reporting, including related RAA configuration to enable aggregation, see Integrating Chat Server with Genesys Historical Reporting in the eServices 8.5.2 Administrator's Guide.
- For full information about the new CHAT_* and BGS_* tables, as well as other schema changes in this 8.5.011 release, see the Genesys Info Mart Physical Data Model for your RDBMS.
- In deployments that include Bot Gateway Server (BGS) release 9.0.002 or later, Genesys Info Mart also supports reporting on chat bot activity. A new fact table, BGS_SESSION_FACT, and three new BGS_* dimension tables store BGS-related data in the Info Mart dimensional model. (BGS is currently available only in restricted release. For more information about including chat bot functionality in your eServices deployment, contact your Genesys account representative.)
- Query enhancement — To improve the robustness of queries that involve the GPM_FACT table (for example, when converting from a nonpartitioned to a partitioned database), the START_DATE_TIME_KEY is now part of the composite primary key for the GPM_FACT table in both nonpartitioned and partitioned databases.
Resolved Issues
This release contains the following resolved issues:
The third-party libraries that Genesys Info Mart uses have been upgraded to versions in which potential security vulnerabilities have been fixed. (GIM-11977)
The export job now formats timestamp milliseconds with exactly 3 digits.
Previously, import parsing issues sometimes arose because exported data contained timestamps using Java SimpleDateFormat with milliseconds in the format "yyyy-MM-dd HH:mm:ss.SSS". For example, "2018-05-23 17:23:21.42" was parsed incorrectly into "2018-05-23 17:23:21.042". (GIM-11973)
The query to calculate aggregation delays for the Genesys Info Mart Manager ETL Status view has been optimized. However, while the optimized query runs faster, the query might return less accurate results. Previously, excessively long query execution times might cause Genesys Info Mart Manager to time out. (GIM-11866)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.
Dependencies
- To enable all of the functionality provided in this release, Genesys Info Mart requires Interaction Concentrator release 8.1.514.06 or higher. At a minimum, Genesys Info Mart release 8.5 requires Interaction Concentrator 8.1.100.36. For additional recommendations, see ICON Recommendations in the Known Issues and Recommendations section.
- Genesys recommends that you manage jobs using Genesys Info Mart Manager, but if you continue to use Genesys Info Mart Administration Console, Genesys recommends that you use Genesys Info Mart Administration Console release 8.1.3 or higher.
- Genesys Info Mart Manager release 8.5.010 requires Genesys Info Mart release 8.5.009 or higher. Genesys Info Mart release 8.5 is compatible with Genesys Info Mart Manager release 8.1.4 and higher.
- Genesys Info Mart Manager and GAX interoperability requirements are reciprocal:
- Genesys Info Mart Manager release 8.5.010.02 and later requires GAX release 8.5.270.06, and vice versa.
- Genesys Info Mart Manager 8.5 releases earlier than 8.5.010 require GAX 8.5 releases earlier than GAX 8.5.270.06, and vice versa.