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8.5.006.09

Genesys Info Mart Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/30/16 Hot Fix X X X X

Helpful Links

Releases Info

Deployment Procedure

8.5.0 Deployment Procedure

Product Documentation

Genesys Info Mart

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.


Resolved Issues

This release contains the following resolved issues:


In deployments where the Info Mart database resides on a Microsoft SQL Server RDBMS with the Turkish collation set:

  • The migration job no longer fails with an error message similar to the following:
    Invalid object name 'information_schema.columns'
    (GIM-11050)
  • The migration job no longer fails with an error message similar to the following:
    Invalid column name 'index_name'
    (GIM-11008)
  • During IDB updates, the update_idb_for_gim.sql script no longer fails with an error message similar to the following:
    com.microsoft.sqlserver.jdbc.SQLServerException: Invalid column name 'index_name'
    (GIM-10666)
  • Genesys Info Mart jobs no longer fail with an error message similar to the following:
    Invalid column name 'index_name'
    (GIM-10985)

For calls in which a callback offer was accepted, Genesys Info Mart now correctly records a technical result of Deferred/CallbackAccepted in the INTERACTION_RESOURCE_FACT (IRF) table, even if the call was previously routed on no answer (RONA scenario). Previously in such scenarios (for example, in the case of a second callback attempt), an incorrect technical result of CustomerAbandoned was recorded.
(GIM-10986)



Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

Dependencies

  • To enable all of the functionality provided in this release, Genesys Info Mart requires Interaction Concentrator release 8.1.509.07 or higher. At a minimum, Genesys Info Mart release 8.5 requires Interaction Concentrator 8.1.100.36. For additional recommendations, see ICON Recommendations in the Known Issues and Recommendations section.
  • Genesys recommends that you manage jobs using Genesys Info Mart Manager, but if you continue to use Genesys Info Mart Administration Console, Genesys recommends that you use Genesys Info Mart Administration Console release 8.1.3 or higher.
  • Genesys Info Mart Manager release 8.5 requires Genesys Info Mart release 8.5.002 or later. Genesys Info Mart release 8.5 is compatible with Genesys Info Mart Manager release 8.1.4 and higher.

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This page was last modified on February 15, 2017, at 11:44.