In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
This internal table stores the thresholds that are associated with the handling of contact center interactions. Thresholds are defined by the settings of options in the following sections:
Refer to the Reporting and Analytics Aggregates Deployment Guide for more information.
- This document shows table information because it is more informative than view information. However, directly querying tables is not supported; perform your queries on views.
- This document shows the HOUR structure for each table, as an example. For each table, the same structure is used for SUBHR through YEAR views.
- Where referenced, IRF resources include:
- Handling resources (such as self-service IVR ports, agents, or non-agent-associated DNs)
- Mediation resources (such as a non-self-service IVR ports, voice treatment ports, ACD queues, routing points, and so forth) where the interaction ends in mediation before being distributed to a handling resource.
- IRF is an abbreviation for the INTERACTION_RESOURCE_FACT table.
- MSF is an abbreviation for the MEDIATION_SEGMENT_FACT table.
Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.
|INT_VAL_01 through INT_VAL_19||integer|
|STR_VAL_01 through STR_VAL_09|
The primary key of this table.
INT_VAL_01 through INT_VAL_19
The numeric value that corresponds to the nth threshold of the configuration section, where n is 1 through 19.
STR_VAL_01 through STR_VAL_09
Reserved for future use.