Jump to: navigation, search

RAA-SubjArea-AGTIAgent.png

AGT_I_AGENT Subject Area

AGT_I_AGENT Subject Area View Large

Subject Area Dimensional Model Tables

  
Table/View Description
DATE_TIME Allows facts to be described by attributes of a calendar date and 15-minute interval.
INTERACTION_TYPE Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal.
MEDIA_TYPE Allows facts to be described based on media type, such as Voice.
RESOURCE Allows facts to be described based on the attributes of contact center resources.
AGT_I_AGENT_HOUR Rollup of an agent’s handling of interactions.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on April 11, 2017, at 06:12.