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RAA-SubjArea-AGTCallback.png

AGT_CALLBACK Subject Area

AGT_CALLBACK Subject Area View Large

Subject Area Dimensional Model Tables

  
Table/View Description
CALLBACK_DIAL_RESULTS Allows callback facts to be described based on the results of the dialing attempts.
CALLBACK_DIM_1 Allows callback facts to be described based on characteristics of the callback offer and attempts.
CALLBACK_DIM_2 Allows callback facts to be described based on attributes of the callback attempt.
CALLBACK_DIM_3 Allows callback facts to be described based on attributes that characterize the state of the callback.
CALLBACK_DIM_4 Allows callback facts to be described based on attributes that characterize the callback dialing attempt.
CALLBACK_FACT Represents a callback-related event.
DATE_TIME Allows facts to be described by attributes of a calendar date and 15-minute interval.
RESOURCE Allows facts to be described based on the attributes of contact center resources.
AGT_CALLBACK_HOUR Rollup of interactions associated with callbacks.

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This page was last modified on April 11, 2017, at 06:12.