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Genesys Interactive Insights

Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.



Glossary

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Reporting And Analytics Aggregates

Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serve as the primary source of data for the GI2 and Genesys CX Insights reports. RAA is required for GI2 and Genesys CX Insights environments.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Reporting and Analytics Aggregates 8.5 User’s Guide

Welcome to the Reporting and Analytics Aggregates User's Guide. This document introduces you to Reporting and Analytics Aggregates (RAA), which is the aggregation layer of Genesys Info Mart—how it functions, how to invoke and stop it, how to configure custom user data, and how to troubleshoot it. This guide is valid only for the 8.5.x releases of RAA.

About Reporting and Analytics Aggregates

RAA 8.5 provides the mechanism for creating, maintaining, and populating a subset of tables and views in a Genesys Info Mart 8.5 database that provide aggregated data of contact center operations for reporting and analytical purposes. This aggregation layer is both an optional component of the Genesys Info Mart 8.5 product and a necessary and transparent component of the Genesys Interactive Insights (GI2) 8.5 product.

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This page was last modified on February 25, 2016, at 15:24.