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Genesys CX Insights

Genesys Customer Experience Insights (Genesys CX Insights or sometimes GCXI) provides a presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable historical reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

Genesys CX Insights has replaced Genesys Interactive Insights (GI2) as the historical reporting presentation layer. See also Genesys Info Mart and Reporting and Analytics Aggregates (RAA).



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Reporting And Analytics Aggregates

Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serves as the primary source of data for the Genesys CX Insights (GCXI) historical reports. RAA is required for Genesys CX Insights, and was required for the now-deprecated GI2.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Reporting and Analytics Aggregates 9.0 Deployment Guide

Welcome to the Reporting and Analytics Aggregates Deployment Guide. This document introduces you to the configuration and installation procedures that are relevant to deployment of the Genesys Info Mart Aggregation Layer. This guide is valid only for the 9.0.x releases of Reporting and Analytics Aggregates (RAA).

About Reporting and Analytics Aggregates

RAA 9.0 provides the mechanism for creating, maintaining, and populating a subset of tables and views in a Genesys Info Mart 8.5 database that provide aggregated data of contact center operations for reporting and analytical purposes. This aggregation layer is both an optional component of Genesys Info Mart 8.5 and a necessary and transparent component of Genesys Customer Experience Insights (GCXI).

Reporting and Analytics Aggregates Product Alert

Reporting and Analytics Aggregates (RAA) 9.0 is an optional add-on to Genesys Info Mart 8.5 and a mandatory component of Genesys CX Insights. A compatible release of Genesys Info Mart must be installed and operational prior to RAA installation. The following software releases interoperate correctly:

RAA Release Genesys Info Mart Release Java GCXI Release
9.0.001.10 8.5.015.19 (recommended)
  • 8.5.011.18 (minimum)
  • 8.5.015.15+ enable-sdr-bot
  • 8.5.014.19+ enable-gpr/user-data-gen-dim
  • 8.5.014.04+ enable-chat-thread
  • 8.5.013.05+ enable-media-neutral
1.7 9.0.018
9.0.001.07 8.5.015.19 (recommended)
  • 8.5.011.18 (minimum)
  • 8.5.015.15+ enable-sdr-bot
  • 8.5.014.19+ enable-gpr/user-data-gen-dim
  • 8.5.014.04+ enable-chat-thread
  • 8.5.013.05+ enable-media-neutral
1.7 9.0.017.01
9.0.001.03 8.5.015.19 (recommended)
  • 8.5.011.18 (minimum)
  • 8.5.015.15+ enable-sdr-bot
  • 8.5.014.19+ enable-gpr/user-data-gen-dim
  • 8.5.014.04+ enable-chat-thread
  • 8.5.013.05+ enable-media-neutral
1.7 9.0.016.02
  • In PostgreSQL deployments, Reporting and Analytics Aggregates (RAA) requires that the Info Mart schema name must either be public or be the same as the User ID.
This page was last edited on November 13, 2020, at 23:26.
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