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Reporting And Analytics Aggregates

Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serve as the primary source of data for the GI2 and Genesys CX Insights reports. RAA is required for GI2 and Genesys CX Insights environments.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

What Application Files Are Installed?

This page describes the files that are installed by Reporting and Analytics Aggregates (RAA). The directory where application files are installed varies as follows:

  • For standalone installations on UNIX platforms, files are written to the directory that you specify during installation.
  • For plug-in installation on UNIX platforms, files are written to the \agg subdirectory of the Genesys Info Mart root directory.
  • For installations on Microsoft Windows platforms, files are written to the \agg subdirectory of the Genesys Info Mart root directory.

The following tables describe the content of each folder:

  • [+] The contents of the root RAA root directory (when RAA is installed in stand-alone mode)
  • [+] The contents of the agg subdirectory

    The following tables describe the contents of the subdirectories of agg:

    • [+] Contents of the lib subdirectory
    • [+] Contents of the script subdirectory
    • [+] Contents of the third-party licenses subdirectory

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This page was last modified on 16 June 2016, at 08:03.