Reporting And Analytics Aggregates
Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serves as the primary source of data for the Genesys CX Insights (GCXI) historical reports. RAA is required for Genesys CX Insights, and was required for the now-deprecated GI2.
What Application Files Are Installed?
This page describes the files that are installed by Reporting and Analytics Aggregates (RAA). The directory where application files are installed varies as follows:
- For standalone installations on UNIX platforms, files are written to the directory that you specify during installation.
- For plug-in installation on UNIX platforms, files are written to the \agg subdirectory of the Genesys Info Mart root directory.
- For installations on Microsoft Windows platforms, files are written to the \agg subdirectory of the Genesys Info Mart root directory.
The following tables describe the content of each folder:
RAA root directory
|agg||Subfolder that contains files that support the RAA component of Genesys Info Mart. See The contents of the agg subdirectory.|
|ip_description.xml* (UNIX only)||File that lists the contents of the installation package|
|ospatchlist.txt||List of patches that are installed on UNIX hosts.|
|read_me.html* (UNIX only)||File that contains general information about the installation package|
|gim_agg_application_options.cfg||File that contains configuration sections, configuration options, and default values for importing into an existing Genesys Info Mart application (see How Do I Configure Aggregation Options?).|
|GIMAgg.jar||Main archive of the aggregation engine.|
|lib||Subfolder that contains third-party libraries and drivers that are referenced by the aggregation engine.|
|thirdparty\licenses||The required notices and licenses for use and distribution of third-party software.|
|script||Provides customization scripts for configuring user data to generate social media metrics.|
Subdirectories within the agg directory
The following tables describe the contents of the subdirectories of agg.
|agg-module-classpath.jar||File for internal use|
|aggrapi.jar||Genesys Info Mart aggregation API|
|cglib-nodep-2.2.2.jar||Third-party Apache library|
|javax.inject-1.jar||Third-party Apache library|
|jtds-1.3.0.jar||Third-party Microsoft SQL JDBC driver|
|lib.jar||Genesys Aggregation library|
|meta-8.1.400.00.jar||Aggregation metadata jar|
|ojdbc6-188.8.131.52.jar||Oracle JDBC driver|
|sqljdbc4-3.0.jar||Microsoft JDBC driver for SQL Server|
|Sample scripts that create the database objects for mapping and storing user data for social media metrics.
ImportantA similar file, make_gim_UDE_template.sql, is also deployed by the Genesys Info Mart installation package. This file contains different content.
|make_gim_UDE_template_partitioned_postgres.sql||Sample script that creates the database objects for mapping and storing user data for social media metrics for partitioned PostgreSQL databases.|
|patch-agg-MSSQL-nolock.ss||Schema file that, when placed in the Genesys Info Mart root directory, helps to prevent deadlock problems.
ImportantBefore using this file, please contact Genesys Customer Care for deployment instructions.
|purge.ss||Schema file that contains example purging rules. To purge aggregate data, customize the rules within this file, place the file in the Genesys Info Mart root directory, and enable purging.|
|In some releases, the scripts subdirectory also contained user-defined partition-kit.ss files. These files are no longer used; if they are present from a previous release, remove them to prevent errors.|
|asm-license.txt||License that permits use and distribution of the ASM library for generating bytecode in Java-class file format|
|cglib_LICENSE.txt||License that permits use and distribution of the Apache software|
|cglib_NOTICE.txt||The required notice for use and distribution of Apache software|
|guice_LICENSE.txt||License that permits use and distribution of the guice.jar library|
|guice_NOTICE.txt||The required notice for use and distribution of the guice.jar library|
|jdts_LICENSE.txt||GNU Lesser General Public license that permits use and distribution of the jtds.jar library|
|kawa_LICENSE.txt||License that permits use and distribution of the kawa.jar library|