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Reporting And Analytics Aggregates

Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serve as the primary source of data for the GI2 and Genesys CX Insights reports. RAA is required for GI2 and Genesys CX Insights environments.



How Do I Uninstall RAA?

You can uninstall Reporting and Analytics Aggregates (RAA) using the setup utility (the same one used for installation). This wizard-driven utility deletes most of the files that are deployed during installation, and removes the application instance from the Microsoft Windows registry, however it does not remove all traces of RAA from your computer. For example, it does not:

  • Stop the aggregation process.
  • Reconfigure the Genesys Info Mart Application to prevent it from calling the aggregation process.
  • Drop the aggregate tables and views (AG2_*), or the internal aggregate-related tables (AGR_*) that support them, from Info Mart.
  • Delete the \agg subdirectory, unless that directory is in the default location.

Optionally, you can manually clean up these remaining issues (steps 2 through 4, below).

This page guides you through the steps that you must perform to uninstall RAA completely. It contains the following sections:

On UNIX platforms, you do not have to uninstall the previous RAA version to reinstall it or to install a new version.

1. Run the Uninstall Routine

You can uninstall RAA by using either the setup utility that is provided in the installation package or the Add/Remove Programs utility that is assessed from the Windows Control Panel.

  • [+] Show Procedure: Using Installation Maintenance
  • OR

  • [+] Show Procedure: Using the Control Panel

Using either procedure, this routine deletes the program instance in the Microsoft Windows registry and all files from the root directory that were deployed by the RAA installation routine. Any additional files that have been placed in this directory after initial deployment, such as any log or personal files, remain. And, if you directed the RAA installation routine to deploy files to the GIM root directory, other Genesys Info Mart files that are unrelated to Genesys Info Mart aggregation will remain. Consider backing up this directory before you delete any of its files.

Next, perform the additional manual steps that are listed in the following sections to complete the uninstall.

2. Disable Aggregation in the GIM Application

If you have uninstalled the RAA application (described in the previous section), you must also reconfigure the Genesys Info Mart application to prevent it from performing data aggregation and attempting to write data to the aggregation tables. If you do not, errors will be logged.

The Table Turning Off Aggregation provides a listing of the applicable Genesys Info Mart configuration options and their the settings, to reflect a discontinued use of aggregation.

[+] Show Table: Turning Off Aggregation

Optionally, remove all configuration sections that are prefaced with [agg...], such as [agg-gim-thld-QUEUE-ACC]. Take care, however, before removing any other configuration sections or options that are described How Do I Configure Genesys Info Mart for Aggregation?. They might be necessary for other Genesys Info Mart functions.

3. Delete RAA-Specific Database Objects

The following list shows the tables, views, and indexes that the RAA installation routine creates. To complete the uninstallation, consider dropping these objects from your database, as well as all AGT* tables. Doing so will free up table space and improve Info Mart performance. Please note, however, that this step is optional.

  • [+] Aggregation-related Views and Tables
  • [+] Aggregation-related Indexes
  • [+] Aggregation-related Rows and Columns
The temporary database objects that are created by the aggregation migration utility are listed in the Genesys Migration Guide.

4. Additional Steps

If you moved the \agg directory, or if there are files, other than deployed files, in the \agg directory, the uninstall routine will not delete it. You can delete it manually to complete the uninstallation.


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This page was last modified on June 14, 2016, at 05:53.