Genesys Interactive Insights
Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.
Reporting And Analytics Aggregates
Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serve as the primary source of data for the GI2 and Genesys CX Insights reports. RAA is required for GI2 and Genesys CX Insights environments.
Do I Need to Install RAA?
Reporting and Analytics Aggregates (RAA) 8.5 is an optional Genesys Info Mart process that you can add to a Genesys Info Mart environment to create and populate predefined aggregation tables and views within the Info Mart.
Aggregation tables and views provide the metrics that summarize contact center activity by year, quarter, month, week, day, hour, and subhour to facilitate reporting. They serve as the primary source of data for GI2 reports and universe. The tables are indexed for performance and grouped conveniently into distinct subject areas that are keyed to various Info Mart dimension tables.
Refer to the Reporting and Analytics Aggregates Reference Manual for detailed information about the aggregate tables, views, indexes, and subject areas. Refer to the Reporting and Analytics Aggregates User’s Guide for instructions on how to run the aggregation process, how to customize it to aggregate user data, and to see business views of the subject areas.