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BO Documentation

BOE 3.1 and BI 4.1 are created and documented by SAP. SAP provides detailed information about the operation of the Universe Design Tool, Information Design Tool, Web Intelligence, InfoView, Designer, and other BO or BI applications. Access this SAP documentation from the following sources:

  • from the SAP BusinessObjects Business Intelligence Platform Documentation CD,
  • if you are a direct SAP customer, from the SAP website,
  • if you obtained BO software through Genesys, from the SAP website.




Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

BI

SAP BusinessObjects Business Intelligence Platform (BI) 4.1 is the business intelligence software that powers GI2 Release 8.1.3 and later. Earlier GI2 releases are powered by SAP BusinessObjects Enterprise XI (BO XI 3.1).

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Genesys Interactive Insights

Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights. See also Genesys Info Mart, Reporting and Analytics Aggregates (RAA), and Genesys CX Insights (GCXI).



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Reporting And Analytics Aggregates

Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serve as the primary source of data for the Genesys CX Insights (GCXI) and Genesys Interactive Insights (GI2) historical reports. RAA is required for Genesys CX Insights and GI2 environments.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

What Additional Resources Are Available?

Genesys Info Mart

Documentation for Genesys Info Mart is available on the Genesys Documentation website:

  • Genesys Info Mart Operations Guide, for information about Genesys Info Mart jobs such as Job_AggregateGIM, and the Genesys Info Mart Manager, which you can use to manage Genesys Info Mart jobs.
  • Genesys Info Mart Deployment Guide, for information about configuring the Genesys Info Mart and Interaction Concentrator servers to recognize user data.

Reporting and Analytics Aggregates

Documentation for Reporting and Analytics Aggregates (RAA) is available on the Genesys Documentation website:

Genesys Interactive Insights

Important
Genesys Interactive Insights (GI2) 8.5 entered End of Life (EOL) on January 25, 2019. It enters End of Maintenance on July 28, 2020, and reaches End of Support on January 24, 2021. If you have questions, contact your account representative. GI2 is replaced by Genesys CX Insights.

Documentation for Genesys Interactive Insights (GI2) is available on the Genesys Documentation website:

BusinessObjects Business Intelligence Platform 4.1

Documentation for BusinessObjects Business Intelligence Platform 4.1 (BI) is provided by SAP (see BO Documentation):

  • Business Intelligence Platform User Guide—SAP BusinessObjects Business Intelligence Platform 4.1 Support Package
  • Business Intelligence Launch Pad User Guide—SAP BusinessObjects Business Intelligence Platform 4.1 Support Package
  • Information Design Tool User Guide—SAP BusinessObjects Business Intelligence platform 4.1 Support Package

Genesys

Additional documentation for Genesys products is available, as follows:

Information about supported hardware and third-party software is available on the Genesys Documentation website in the following documents:

Genesys product documentation is available on the:

This page was last modified on June 16, 2016, at 09:00.

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