|Maintenance Notice - PDF Generation|
|Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.
AGT_QUEUE_ABN Subject Area
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|INTERACTION_DESCRIPTOR||Allows interaction facts to be described by deployment-specific business attributes that characterize the interaction, such as service type and customer segment.|
|INTERACTION_TYPE||Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal.|
|IRF_USER_DATA_CUST_1||Is provided as a sample of a table to store high-cardinality data that comes as deployment-specific, user-defined business attributes that characterize the interaction. By default, this table is not included in the schema.|
|MEDIA_TYPE||Allows facts to be described based on media type, such as Voice.|
|RESOURCE||Allows facts to be described based on the attributes of contact center resources.|
|WORKBIN||Allows facts to be described based on the type and owner of the workbin instance, such as an agent, a place, or a group thereof.|
|AGR_SCFG||This internal table stores the thresholds that are associated with the handling of contact center interactions.|
|AGT_QUEUE_ABN_HOUR||Rollup of interactions that were abandoned within an ACD queue, Virtual queue, Interaction queue, or Workbin.|
This page was last edited on April 11, 2017, at 14:12.