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RAA-SubjArea-AGTAgentGRP.png

AGT_AGENT_GRP Subject Area

AGT_AGENT_GRP Subject Area View Large

Subject Area Dimensional Model Tables

  
Table/View Description
DATE_TIME Allows facts to be described by attributes of a calendar date and 15-minute interval.
INTERACTION_DESCRIPTOR Allows interaction facts to be described by deployment-specific business attributes that characterize the interaction, such as service type and customer segment.
INTERACTION_TYPE Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal.
IRF_USER_DATA_CUST_1 Is provided as a sample of a table to store high-cardinality data that comes as deployment-specific, user-defined business attributes that characterize the interaction. By default, this table is not included in the schema.
MEDIA_TYPE Allows facts to be described based on media type, such as Voice.
AGT_AGENT_GRP_HOUR Agent group rollup of interaction handling based on key business attributes, such as customer segment, service type, and service subtype.
This page was last modified on April 11, 2017, at 07:12.

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