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Reference for Commands

DevGuide2.png Purpose: To provide the list of customizable commands for Workspace Desktop Edition.

The following table provides the list of commands available for the Interaction workspace. Parameters are detailed in the related pages.

Important
Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.
Chains of Commands
Available chains of command Related pages
  • ActiveRecordingPauseRecordIxnScreenCommand
  • ActiveRecordingPauseRecordScreenCallCommand
  • ActiveRecordingResumeRecordIxnScreenCommand
  • ActiveRecordingResumeRecordScreenCallCommand
  • ActiveRecordingStartRecordIxnScreenCommand
  • ActiveRecordingStartRecordScreenCallCommand
  • ActiveRecordingStopRecordIxnScreenCommand
  • ActiveRecordingStopRecordScreenCallCommand
Active Recording
  • AskSaveModifiedContact
UCS
  • ApplicationClose
  • BroadcastMessageClose
  • BroadcastMessageShow
Windows
  • BundleClose
  • CampaignGetPreviewRecord

Outbound

  • CancelConnectionCommand
Windows
  • CancelOutboundChain
  • ClosePullPreviewRecord

Outbound

  • ContactIsModified
  • ContactNotification
  • ContactOpenSearchWindow
  • ContactOpenToDialog
  • CreateInteractionUCSFromESDKInteraction
  • DeleteInteractionUCS
UCS
  • InteractionCallbackAccept
  • InteractionCallbackActiveCustomerSession
  • InteractionCallbackCompleteCustomerSession
  • InteractionCallbackDecline
  • InteractionCallbackIsPossibleToClose
  • InteractionCallbackParkParent
  • InteractionCallbackPullParent
  • InteractionCallbackWorkflow

Callback

  • InteractionChatAcceptChat
  • InteractionChatAutoCloseInteraction
  • InteractionChatAutoDisconnect
  • InteractionChatCloseInteraction
  • InteractionChatCompleteConferenceAgent
  • InteractionChatCompleteTransferAgent
  • InteractionChatConferenceAgent
  • InteractionChatConsultPromptForEnd
  • InteractionChatConsultRelease
  • InteractionChatDeclineChat
  • InteractionChatDisconnectChat
  • InteractionChatDisconnectChatSessionChannel
  • InteractionChatDisconnectMonitoredChat
  • InteractionChatDisconnectMonitoredCoachChat
  • InteractionChatInitConsultation
  • InteractionChatInitiateConferenceOtherType
  • InteractionChatInviteAddInvitingParty
  • InteractionChatInviteRemoveInvitingParty
  • InteractionChatIsPossibleToClose
  • InteractionChatJoinChat
  • InteractionChatLeaveInteractionFromConference
  • InteractionChatPlaceInQueue
  • InteractionChatPushUrl
  • InteractionChatReconnect
  • InteractionChatReleasePartyFromConference
  • InteractionChatReleasePartyFromConsult
  • InteractionChatReopenChannel
  • InteractionChatSendMessage
  • InteractionChatTransferAgent
  • InteractionChatTypingStarted
  • InteractionChatTypingStopped
  • InteractionChatWorkflow
Chat
  • InteractionEmailActionOnOpenedEmailById
  • InteractionEmailClose
  • InteractionEmailDelete
  • InteractionEmailDeleteById
  • InteractionEmailForward
  • InteractionEmailIsPossibleToClose
  • InteractionEmailLoad
  • InteractionEmailMarkDoneById
  • InteractionEmailMoveToWorkbin
  • InteractionEmailPlaceInQueue
  • InteractionEmailPrint
  • InteractionEmailPullById
  • InteractionEmailPullFromWorkbinById
  • InteractionEmailReply
  • InteractionEmailReplyById
  • InteractionEmailResend
  • InteractionEmailSave
  • InteractionEmailSaveNewOutbound
  • InteractionEmailSend
  • InteractionEmailSendInterimReply
  • InteractionEmailTransferAgent
  • InteractionEmailWorkflow
  • InteractionEmailWorkflowFromInteractionESDK

E-Mails

  • InteractionIMClose
  • InteractionIMIsPossibleToClose
  • InteractionIMReleaseIM
  • InteractionIMSendMessage
IM
  • InteractionInboundEmailPossibleToMoveToWorkbin
  • InteractionInboundEmailSearchAndMoveToWorkbin
E-Mails
  • InteractionInternalConferenceInviteAccept
  • InteractionInternalConferenceInviteConferenceAgent
  • InteractionInternalConferenceInviteDecline
  • InteractionInternalConferenceInvitePull
  • InteractionInternalConferenceInviteSendInvite
  • InteractionInternalConferenceInviteStopProcessing
Open Media
  • InteractionFilterSelected
  • InteractionManagementMarkDone
  • InteractionManagementMoveToQueueById
  • InteractionManagementMoveToWorkbinById
  • InteractionManagementSetAttachedData
Workbins
  • InteractionOpenMediaCanPullInteraction
  • InteractionOpenMediaClose
  • InteractionOpenMediaCloseOnOutOfService
  • InteractionOpenMediaConferenceAgent
  • InteractionOpenMediaGetInteractionStateById
  • InteractionOpenMediaHandlingTimeout
  • InteractionOpenMediaMoveToQueue
  • InteractionOpenMediaMoveToWorkbin
  • InteractionOpenMediaPlaceInQueue
  • InteractionOpenMediaPullById
  • InteractionOpenMediaPullFromWorkbinById
  • InteractionOpenMediaPullFromWorkbinById
  • InteractionOpenMediaTransferAgent
  • InteractionOpenMediaUCSStopProcessing
  • InteractionOpenMediaUCSUpdate
  • InteractionOpenMediaWorkflow

Open Media

  • InteractionOutboundEmailPossibleToMoveToWorkbin
  • InteractionOutboundEmailSearchAndMoveToWorkbin
E-Mails
  • InteractionPossibleToMoveToWorkbin
Workbins
  • InteractionPushPreviewAccept
  • InteractionPushPreviewDecline
  • InteractionPushPreviewWorkflow
Outbound
  • InteractionSetAttachedDataWithDelay
  • InteractionSmsAccept
  • InteractionSmsCreateReplyMessage
  • InteractionSmsDecline
  • InteractionSmsDelete
  • InteractionSmsDisconnectSmsSessionChannel
  • InteractionSmsGetHistoricMessage
  • InteractionSmsIsPossibleToClose
  • InteractionSmsPlaceInQueue
  • InteractionSmsSendMessage
  • InteractionSmsSendNewMessage
  • InteractionSmsSendReplyMessage
  • InteractionSmsTransferAgent
  • InteractionSmsWorkflow
SMS
  • InteractionUCSInQueue
UCS
  • InteractionVoiceAlternateCall
  • InteractionVoiceAnswerCall
  • InteractionVoiceAutoCloseConsult
  • InteractionVoiceBeforeClose
  • InteractionVoiceClose
  • InteractionVoiceCompleteConference
  • InteractionVoiceCompleteTransfer
  • InteractionVoiceDeleteFromConference
  • InteractionVoiceHoldCall
  • InteractionVoiceIfPossibleCloseInteraction
  • InteractionVoiceInitConference
  • InteractionVoiceInitTransfer
  • InteractionVoiceIsPossibleToClose
  • InteractionVoiceListenDisconnect
  • InteractionVoiceListenReconnect
  • InteractionVoiceMuteOff
  • InteractionVoiceMuteOn
  • InteractionVoicePauseRecordCall
  • InteractionVoiceReconnectCall
  • InteractionVoiceRecordCall
  • InteractionVoiceRedirectCall
  • InteractionVoiceReleaseCall
  • InteractionVoiceReportBadQualityOfMedia
  • InteractionVoiceResume
  • InteractionVoiceResumeRecordCall
  • InteractionVoiceRetrieveCall
  • InteractionVoiceSendDTMF
  • InteractionVoiceSingleStepConference
  • InteractionVoiceSingleStepTransfer
  • InteractionVoiceStopRecordCall

Voice

  • InteractionWorkItemAccept
  • InteractionWorkItemDecline
  • InteractionWorkitemMarkDoneById
  • InteractionWorkItemMoveToWorkbin
  • InteractionWorkItemPossibleToMoveToWorkbin
  • InteractionWorkitemPutBackToOriginalSource
  • InteractionWorkItemSearchAndMoveToWorkbin
  • InteractionWorkitemWorkflowFromInteractionESDK

Work Items

  • MarkProcessedOutboundChain

Outbound

  • MultipleInteractionsActionFromWorkbinById
    Added in 8.1.401

Workbins

  • MediaEmailCreateNewOutboundEmail

Place and Media

  • MediaOpenMediaChangeStateReason
  • MediaOpenMediaDNDOff
  • MediaOpenMediaDNDOn
  • MediaOpenMediaLogOff
  • MediaOpenMediaLogOffPlace
  • MediaOpenMediaLogOn
  • MediaOpenMediaLogOnPlace
  • MediaOpenMediaNotReady
  • MediaOpenMediaReady
  • MediaSmsCreateNewOutboundPageMode
  • MediaVoiceDNDOff
  • MediaVoiceDNDOn
  • MediaVoiceLogOff
  • MediaVoiceLogOn
  • MediaVoiceMakeCall
  • MediaVoiceMakeIM
  • MediaVoiceNotReady
  • MediaVoiceReady
  • MediaVoiceStartIMSession
Place and Media
  • NotepadInsertTimeStamp
Windows
  • OpenMediaEsdkInteractionPutBackInOriginalLocation
Open Media
  • PossibleToCloseAllInteractions
  • PossibleToClosePullPreview
  • PossibleToClosePushPreview
Windows
  • RejectOutboundChain
Outbound
  • SetAttachedDataAndPutBack

Workbins

  • SetLastCalledAgentUCS

UCS

  • StartPreviewRecordOutbound
Outbound
  • TeamCommunicatorAddToFavorite
  • TeamCommunicatorModifyFavorite
  • TeamCommunicatorOpenInteraction
Windows
  • TeamLeadEndMonitoring
  • TeamLeadEndMonitoringChat
  • TeamLeadEndMonitoringVoice
  • TeamLeadMonitorAll
  • TeamLeadSetSupervisorBargeInChat
  • TeamLeadSetSupervisorBargeInVoice
  • TeamLeadSetSupervisorCoachChat
  • TeamLeadSetSupervisorCoachVoice
  • TeamLeadSetSupervisorMuteVoice
  • TeamLeadStopMonitor
Supervision
  • ToasterAcceptPreview
  • ToasterDeclinePreview
  • ToasterInteractionAccept
  • ToasterInteractionDecline
  • ToasterInteractionEmailAccept
  • ToasterInteractionEmailDecline
  • ToasterInteractionIMAccept
  • ToasterInteractionIMReject
  • ToasterInteractionOpenMediaAccept
  • ToasterInteractionOpenMediaDecline
  • ToasterInteractionPreviewAccept
  • ToasterInteractionPreviewDecline
  • ToasterShowBroadcastMessage
Windows
  • UpdateOutboundRecord

Outbound

  • UpFrontPauseRecordingVoiceCallCommand
  • UpFrontPauseRecordingVoiceCallCommandImplicit
  • UpFrontResumeRecordingVoiceCallCommand
  • UpFrontResumeRecordingVoiceCallCommandImplicit
Added in 8.5
Voice
  • WindowClose
  • WindowInteractionClose
Windows
  • WorkbinPreSelectedByName
  • WorkbinPullInteraction
  • WorkbinPushInteraction
  • WorkbinSelected

Workbins

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This page was last modified on June 5, 2014, at 05:16.