This page was last edited on January 16, 2017, at 13:39.
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Purpose: To provide information about callback commands. |
The commands in this page are restricted to callback operations. However, callback interactions are extended open media interactions and can be used as such in open media commands.
You can also use specific Open Media which apply to open media interactions in some GUI components.
Open media commands cover the following features (this list is not exhaustive):
Default commands | Parameters |
---|---|
Chain InteractionCallbackAccept | |
AcceptCallback |
|
Chain InteractionCallbackActiveCustomerSession | |
ActiveCustomerSessionCallback | CommandParameter: IInteractionCallback - Genesyslab.Desktop.Modules.Callback.Model.Interactions.IInteractionCallback |
Chain InteractionCallbackCompleteCustomerSession | |
CompleteCustomerSessionCallback | CommandParameter: IInteractionCallback |
Chain InteractionCallbackDecline | |
DeclineCallback |
|
Close |
CommandParameter: IInteractionOpenMedia |
Chain InteractionCallbackIsPossibleToClose | |
IsPossibleToClose |
CommandParameter: IInteractionCallback |
Chain InteractionCallbackParkParent | |
ParkCallback |
CommandParameter: IInteraction - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction |
Chain InteractionCallbackPullParent | |
PullCallback |
|
Chain InteractionCallbackWorkflow | |
RescheduleCallback |
CommandParameter: IInteractionCallback |
UpdateInteractionUCS |
CommandParameter: IInteraction |
|
CommandParameter: IInteractionCallback
|
Commands common to all interactions | |
Chain InteractionSetAttachedDataWithDelay | |
SetAttachedData |
|
Chain BundleClose | |
GetAttachedDataInformationUCS |
CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle |
UpdateNotePadForVoice |
|
ResetInteractionChatConsultation |
CommandParameter: IInteractionsBundle |
IsContactModified |
|
IsPossibleToClose |
CommandParameter: IInteractionsBundle |
CompleteDispositionCodeOnBundle |
CommandParameter: IInteractionsBundle |
Close |
CommandParameter: IInteractionsBundle |
StopInteractionVoiceUCS |
|
GetOutboundPreviewRecord |
CommandParameter: ICampaign - Genesyslab.Enterprise.Model.Interaction.ICampaign |