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Voice

Purpose: To provide information about customizable commands.

Learn about Voice Commands

The commands presented in this page enable your application to manage voice interactions. In addition, to create a new voice interaction, see Manage Voice Media.

Important
Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Voice Interactions

The commands presented in this section are specific to voice interactions and cover the following features (this list is not exhaustive):

  • Answer a call;
  • Transfer;
  • Conference;
  • Mute;
  • Send DTMF;
  • Listen reconnections and disconnections;
  • Retrieve and hold calls.
Important
To create a new voice interaction, see the Manage Voice Media.
Chains of Commands to Manage Voice Interactions
Default Commands Parameters
Chain InteractionVoiceAlternateCall
  • AlternateCall
  • CommandParameter: IInteractionVoice - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionVoice
  • Reasons: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceAnswerCall
  • AnswerCall
  • CommandParameter: IInteractionVoice
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceAutoCloseConsult
  • AutoCloseConsult
  • CommandParameter: IInteractionVoice
Chain InteractionVoiceBeforeClose
  • DoNotCallOutboundChain
  • CommandParameter: IInteraction
  • SetCallResultOutboundRecord
  • CommandParameter: IInteraction
  • RescheduleOutboundRecord
  • CommandParameter: IInteraction
  • UpdateOutboundRecord
  • CommandParameter: IInteraction
  • MarkProcessedOutboundChain
  • CommandParameter: IInteraction
  • IsContactModified
  • CaseId: String
  • Close
  • CommandParameter: IInteractionVoice
Chain InteractionVoiceClose
  • DoNotCallOutboundChain
  • CommandParameter: IInteraction
  • SetCallResultOutboundRecord
  • CommandParameter: IInteraction
  • RescheduleOutboundRecord
  • CommandParameter: IInteraction
  • UpdateOutboundRecord
  • CommandParameter: IInteraction
  • MarkProcessedOutboundChain
  • CommandParameter: IInteraction
  • GetAttachedDataInformationUCS
Available since: 8.5
  • CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle
  • UpdateNotePad
    Available since: 8.5
  • CommandParameter: IInteractionsBundle
  • StopInteractionVoiceUCS
Available since: 8.5
  • CommandParameter: IInteractionsBundle
  • IsContactModified
  • CaseId: String
  • Close
  • CommandParameter: IInteractionVoice
Chain InteractionVoiceCompleteConference
  • CompleteNotePad
    Available since: 8.5
  • CommandParameter: IInteraction
  • UserData: KeyValueCollection
  • CompleteConference
  • CommandParameter: IInteractionVoice
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceCompleteTransfer
  • CompleteNotePad
    Available since: 8.5
  • CommandParameter: IInteraction
  • UserData: KeyValueCollection
  • ParkCallback
  • CommandParameter: IInteraction
  • CompleteTransfer
  • CommandParameter: IInteractionVoice
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceDeleteFromConference
  • DeleteFromConference
  • CommandParameter: Party - Genesyslab.Desktop.Modules.Core.Model.Interactions.Party
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceHoldCall
  • HoldCall
  • CommandParameter: IInteractionVoice
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceIfPossibleCloseInteraction
  • DoNotCallOutboundChain
  • CommandParameter: IInteraction
  • SetCallResultOutboundRecord
  • CommandParameter: IInteraction
  • RescheduleOutboundRecord
  • CommandParameter: IInteraction
  • UpdateOutboundRecord
  • CommandParameter: IInteraction
  • MarkProcessedOutboundChain
  • CommandParameter: IInteraction
  • GetAttachedDataInformationUCS
  • CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle
  • UpdateNotePad
  • CommandParameter: IInteractionsBundle
  • IsContactModified
  • CaseId: System.String
  • IsPossibleToMarkDone
  • CommandParameter: IInteractionVoice
  • CompleteDispositionCode
  • CommandParameter: IInteraction - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction
  • Close
  • CommandParameter: IInteractionVoice
  • StopInteractionVoiceUCS
  • CommandParameter: IInteractionsBundle
Chain InteractionVoiceInitConference
  • ConferenceNotepad
  • CommandParameter: IInteraction
  • UserData: KeyValueCollection
  • RequestSaveNotepad
  • CommandParameter: IInteraction
  • NotepadViewModel: INotepadViewModel - Genesyslab.Desktop.Modules.Windows.Interactions.INotepadViewModel
  • InitConference
  • CommandParameter: IInteractionVoice
  • Destination: - System.String
  • Location: String
  • UserData: KeyValueCollection
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
  • AddRecentCall
  • RecentIndex: ObjectTC
Chain InteractionVoiceInitTransfer
  • TransferNotepadInitiateNotepad
    Modified in: 8.5
  • CommandParameter: IInteraction
  • UserData: KeyValueCollection
  • RequestSaveNotepad
  • CommandParameter: IInteraction
  • NotepadViewModel: INotepadViewModel
  • InitTransfer
  • CommandParameter: IInteractionVoice
  • Destination: String
  • Location: String
  • UserData: KeyValueCollection
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
  • CorrelatorData: String
  • AddRecentCall
  • RecentIndex: ObjectTC - Genesyslab.Desktop.Modules.TeamCommunicator.ObjectTC
Chain InteractionVoiceIsPossibleToClose
  • IsContactModified
  • CaseId: String
  • IsPossibleToMarkDone
  • CommandParameter: IInteractionVoice
  • CompleteDispositionCode
  • CommandParameter: IInteraction
Chain InteractionVoiceListenDisconnect
  • ListenDisconnect
  • CommandParameter: Party
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceListenReconnect
  • ListenReconnect
  • CommandParameter: Party
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoicePauseRecordCall
  • PauseRecordCall
  • CommandParameter: IInteractionVoice
Chain InteractionVoiceReconnectCall
  • PromptEnd
  • CommandParameter: IInteraction
  • ConfirmParentWindow: Window
  • ReconnectCall
  • CommandParameter: IInteractionVoice
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceRecordCall
  • RecordCall
  • CommandParameter: IInteractionVoice
Chain InteractionVoiceRedirectCall
  • RedirectCall
  • CommandParameter: IInteractionVoice
  • OtherDn: String
  • OtherDnLocation: String
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceReleaseCall
  • SetSupervisorSilentCommand
  • PromptEnd
  • CommandParameter: IInteraction
  • ConfirmParentWindow: Window
  • ReleaseCall
  • CommandParameter: IInteractionVoice
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceReportBadQualityOfMedia
  • ReportBadQualityOfMedia
  • CommandParameter: IInteractionVoice
Chain InteractionVoiceResume
  • Resume
  • CommandParameter: IInteractionVoice
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceResumeRecordCall
  • ResumeRecordCall
  • CommandParameter: IInteractionVoice
Chain InteractionVoiceRetrieveCall
  • RetrieveCall
  • CommandParameter: IInteractionVoice
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceSendDTMF
  • SendDTMF
  • CommandParameter: IInteractionVoice
  • DtmfDigits: String
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
Chain InteractionVoiceSingleStepConference
  • ConferenceSingleStepNotepad
  • CommandParameter: IInteraction
  • UserData: KeyValueCollection
  • RequestSaveNotepad
  • CommandParameter: IInteraction
  • NotepadViewModel: INotepadViewModel
  • SingleStepConference
  • CommandParameter: IInteractionVoice
  • Destination: String
  • Location: String
  • UserData: KeyValueCollection
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
  • AddRecentCall
  • RecentIndex: ObjectTC
Chain InteractionVoiceSingleStepTransfer
  • ParkCallback
  • CommandParameter: IInteraction
  • TransferSingleStepNotepad
  • CommandParameter: IInteraction
  • UserData: KeyValueCollection
  • RequestSaveNotepad
  • CommandParameter: IInteraction
  • NotepadViewModel: INotepadViewModel
  • SingleStepTransfer
  • CommandParameter: IInteractionVoice
  • Destination: String
  • Location: String
  • UserData: KeyValueCollection
  • Reasons: KeyValueCollection
  • Extensions: KeyValueCollection
  • AddRecentCall
  • RecentIndex: ObjectTC
Chain InteractionVoiceStopRecordCall
  • StopRecordCall
  • CommandParameter: IInteractionVoice
Chain UpFrontPauseRecordingVoiceCallCommand
Added in 8.5
  • Pause
  • CommandParameter: IInteractionVoice
Chain UpFrontPauseRecordingVoiceCallCommandImplicit
Added in 8.5
  • Pause
  • CommandParameter: IInteractionVoice
Chain UpFrontResumeRecordingVoiceCallCommand
Added in 8.5
  • Resume
  • CommandParameter: IInteractionVoice
Chain UpFrontResumeRecordingVoiceCallCommandImplicit
Added in 8.5
  • Resume
  • CommandParameter: IInteractionVoice


Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay

SetAttachedData

  • CommandParameter: IInteraction
  • AttachedData: KeyValueCollection
Chain BundleClose

GetAttachedDataInformationUCS

CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle

UpdateNotePadForVoice

  • CommandParameter: IInteractionsBundle

ResetInteractionChatConsultation

CommandParameter: IInteractionsBundle

IsContactModified

  • CaseId: String

IsPossibleToClose

CommandParameter: IInteractionsBundle

CompleteDispositionCodeOnBundle

CommandParameter: IInteractionsBundle

Close

CommandParameter: IInteractionsBundle

StopInteractionVoiceUCS

  • CommandParameter: IInteractionsBundle

GetOutboundPreviewRecord

CommandParameter: ICampaign - Genesyslab.Enterprise.Model.Interaction.ICampaign

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This page was last modified on January 16, 2017, at 08:27.