Voice

Purpose: To provide information about customizable commands.

Learn about Voice Commands

The commands presented in this page enable your application to manage voice interactions. In addition, to create a new voice interaction, see Manage Voice Media.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Voice Interactions

The commands presented in this section are specific to voice interactions and cover the following features (this list is not exhaustive):

• Answer a call;
• Transfer;
• Conference;
• Mute;
• Send DTMF;
• Listen reconnections and disconnections;
• Retrieve and hold calls.

Important

To create a new voice interaction, see the Manage Voice Media.

Chains of Commands to Manage Voice Interactions

Default Commands	Parameters
Chain InteractionVoiceAlternateCall
AlternateCall	CommandParameter: IInteractionVoice - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionVoice Reasons: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceAnswerCall
AnswerCall	CommandParameter: IInteractionVoice Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceAutoCloseConsult
AutoCloseConsult	CommandParameter: IInteractionVoice
Chain InteractionVoiceBeforeClose
DoNotCallOutboundChain	CommandParameter: IInteraction
SetCallResultOutboundRecord	CommandParameter: IInteraction
RescheduleOutboundRecord	CommandParameter: IInteraction
UpdateOutboundRecord	CommandParameter: IInteraction
MarkProcessedOutboundChain	CommandParameter: IInteraction
IsContactModified	CaseId: String
Close	CommandParameter: IInteractionVoice
Chain InteractionVoiceClose
DoNotCallOutboundChain	CommandParameter: IInteraction
SetCallResultOutboundRecord	CommandParameter: IInteraction
RescheduleOutboundRecord	CommandParameter: IInteraction
UpdateOutboundRecord	CommandParameter: IInteraction
MarkProcessedOutboundChain	CommandParameter: IInteraction
GetAttachedDataInformationUCS Available since: 8.5	CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle
UpdateNotePad Available since: 8.5	CommandParameter: IInteractionsBundle
StopInteractionVoiceUCS Available since: 8.5	CommandParameter: IInteractionsBundle
IsContactModified	CaseId: String
Close	CommandParameter: IInteractionVoice
Chain InteractionVoiceCompleteConference
CompleteNotePad Available since: 8.5	CommandParameter: IInteraction UserData: KeyValueCollection
CompleteConference	CommandParameter: IInteractionVoice Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceCompleteTransfer
CompleteNotePad Available since: 8.5	CommandParameter: IInteraction UserData: KeyValueCollection
ParkCallback	CommandParameter: IInteraction
CompleteTransfer	CommandParameter: IInteractionVoice Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceDeleteFromConference
DeleteFromConference	CommandParameter: Party - Genesyslab.Desktop.Modules.Core.Model.Interactions.Party Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceHoldCall
HoldCall	CommandParameter: IInteractionVoice Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceIfPossibleCloseInteraction
DoNotCallOutboundChain	CommandParameter: IInteraction
SetCallResultOutboundRecord	CommandParameter: IInteraction
RescheduleOutboundRecord	CommandParameter: IInteraction
UpdateOutboundRecord	CommandParameter: IInteraction
MarkProcessedOutboundChain	CommandParameter: IInteraction
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle
UpdateNotePad	CommandParameter: IInteractionsBundle
IsContactModified CaseId: System.String
IsPossibleToMarkDone	CommandParameter: IInteractionVoice
CompleteDispositionCode	CommandParameter: IInteraction - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction
Close	CommandParameter: IInteractionVoice
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle
Chain InteractionVoiceInitConference
ConferenceNotepad	CommandParameter: IInteraction UserData: KeyValueCollection
RequestSaveNotepad	CommandParameter: IInteraction NotepadViewModel: INotepadViewModel - Genesyslab.Desktop.Modules.Windows.Interactions.INotepadViewModel
InitConference	CommandParameter: IInteractionVoice Destination: - System.String Location: String UserData: KeyValueCollection Reasons: KeyValueCollection Extensions: KeyValueCollection
AddRecentCall	RecentIndex: ObjectTC
Chain InteractionVoiceInitTransfer
TransferNotepadInitiateNotepad Modified in: 8.5	CommandParameter: IInteraction UserData: KeyValueCollection
RequestSaveNotepad	CommandParameter: IInteraction NotepadViewModel: INotepadViewModel
InitTransfer	CommandParameter: IInteractionVoice Destination: String Location: String UserData: KeyValueCollection Reasons: KeyValueCollection Extensions: KeyValueCollection CorrelatorData: String
AddRecentCall	RecentIndex: ObjectTC - Genesyslab.Desktop.Modules.TeamCommunicator.ObjectTC
Chain InteractionVoiceIsPossibleToClose
IsContactModified	CaseId: String
IsPossibleToMarkDone	CommandParameter: IInteractionVoice
CompleteDispositionCode	CommandParameter: IInteraction
Chain InteractionVoiceListenDisconnect
ListenDisconnect	CommandParameter: Party Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceListenReconnect
ListenReconnect	CommandParameter: Party Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoicePauseRecordCall
PauseRecordCall	CommandParameter: IInteractionVoice
Chain InteractionVoiceReconnectCall
PromptEnd	CommandParameter: IInteraction ConfirmParentWindow: Window
ReconnectCall	CommandParameter: IInteractionVoice Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceRecordCall
RecordCall	CommandParameter: IInteractionVoice
Chain InteractionVoiceRedirectCall
RedirectCall	CommandParameter: IInteractionVoice OtherDn: String OtherDnLocation: String Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceReleaseCall
SetSupervisorSilentCommand
PromptEnd	CommandParameter: IInteraction ConfirmParentWindow: Window
ReleaseCall	CommandParameter: IInteractionVoice Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceReportBadQualityOfMedia
ReportBadQualityOfMedia	CommandParameter: IInteractionVoice
Chain InteractionVoiceResume
Resume	CommandParameter: IInteractionVoice Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceResumeRecordCall
ResumeRecordCall	CommandParameter: IInteractionVoice
Chain InteractionVoiceRetrieveCall
RetrieveCall	CommandParameter: IInteractionVoice Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceSendDTMF
SendDTMF	CommandParameter: IInteractionVoice DtmfDigits: String Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionVoiceSingleStepConference
ConferenceSingleStepNotepad	CommandParameter: IInteraction UserData: KeyValueCollection
RequestSaveNotepad	CommandParameter: IInteraction NotepadViewModel: INotepadViewModel
SingleStepConference	CommandParameter: IInteractionVoice Destination: String Location: String UserData: KeyValueCollection Reasons: KeyValueCollection Extensions: KeyValueCollection
AddRecentCall	RecentIndex: ObjectTC
Chain InteractionVoiceSingleStepTransfer
ParkCallback	CommandParameter: IInteraction
TransferSingleStepNotepad	CommandParameter: IInteraction UserData: KeyValueCollection
RequestSaveNotepad	CommandParameter: IInteraction NotepadViewModel: INotepadViewModel
SingleStepTransfer	CommandParameter: IInteractionVoice Destination: String Location: String UserData: KeyValueCollection Reasons: KeyValueCollection Extensions: KeyValueCollection
AddRecentCall	RecentIndex: ObjectTC
Chain InteractionVoiceStopRecordCall
StopRecordCall	CommandParameter: IInteractionVoice
Chain UpFrontPauseRecordingVoiceCallCommand Added in 8.5
Pause	CommandParameter: IInteractionVoice
Chain UpFrontPauseRecordingVoiceCallCommandImplicit Added in 8.5
Pause	CommandParameter: IInteractionVoice
Chain UpFrontResumeRecordingVoiceCallCommand Added in 8.5
Resume	CommandParameter: IInteractionVoice
Chain UpFrontResumeRecordingVoiceCallCommandImplicit Added in 8.5
Resume	CommandParameter: IInteractionVoice
Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
SetAttachedData	CommandParameter: IInteraction AttachedData: KeyValueCollection
Chain BundleClose
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle
UpdateNotePadForVoice	CommandParameter: IInteractionsBundle
ResetInteractionChatConsultation	CommandParameter: IInteractionsBundle
IsContactModified	CaseId: String
IsPossibleToClose	CommandParameter: IInteractionsBundle
CompleteDispositionCodeOnBundle	CommandParameter: IInteractionsBundle
Close	CommandParameter: IInteractionsBundle
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle
GetOutboundPreviewRecord	CommandParameter: ICampaign - Genesyslab.Enterprise.Model.Interaction.ICampaign