UCS

Purpose: To present for each UCS and contact command, the list of default subcommands available and the associated parameters.

Learn about the UCS Commands

The UCS commands presented in this page can apply to any type of interaction.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Interactions in UCS

The commands presented in this section are specific to UCS management.

Chains of Commands to UCS Operations for Interactions

Default Commands	Parameters
Chain AskSaveModifiedContact
IsContactModified	CaseId: String - System.String
Chain ContactAssignInteractionToContact
Assign	DestinationContactId: String ContactIdBeforeMerge: String UCSInteractionId: String AlertSectionName: String AssignInteractionToContactError: String, output parameter
Chain ContactAssignInteractionToContactForCustom
AssignInteractionToContact	DestinationContactId: String ContactIdBeforeMerge: String UCSInteractionId: String AlertSectionName: String AssignInteractionToContactError: String, output parameter
GetContact	CommandParameter: String (ContactId) ContactAttributes: IList - System.Collections.Generic.IList, if key is missing get ContactAttributes defined in option 'contact.displayed-attributes' IWContact: IIWContact - Genesyslab.Desktop.Modules.Contacts.IWContact.IIWContact, output parameter
RefreshInformation	IWContact: IIWContact - Genesyslab.Desktop.Modules.Contacts.IWContact.IIWContact, output parameter CaseId: String InteractionId : String
Chain ContactAttributeInfoOrder
GetContactAttributeInfoOrder	AttributesListOrdered:IContactAttributeField[], output parameter
Chain ContactCreateUCSInteraction
Create	ContactId: String InteractionToCreate: IInteraction InteractionUCSId: String, output parameter
Chain CreateContactUCS Available since: 8.5.153.05
CreateContact	ContactAttributes: Genesyslab.Platform.Contacts.Protocols.ContactServer.AttributesList ContactHandlingResponse: Genesyslab.Desktop.Modules.Contacts.Requests.IContactHandlingResponse
Chain CreateInteractionUCSFromESDKInteraction
CreateUCS	EsdkInteraction: IInteraction - Genesyslab.Enterprise.Model.Interaction.IInteraction ParentInteractionId: String - System.String StartDate: DateTime - System.DateTime
Chain DeleteInteractionUCS
DeleteUCS	CommandParameter: String
ChainForceToCloseCase Available since: 8.5.0
CloseCase	System.string (CaseId)
Chain GetContactUCS
GetContact	CommandParameter: String (ContactId) ContactAttributes: IList, if key is missing get ContactAttributes defined in option 'contact.displayed-attributes' IWContact: IIWContact - Genesyslab.Desktop.Modules.Contacts.IWContact.IIWContact, output parameter
Chain InteractionUCSInQueue
GetInteraction	CommandParameter: String (contactId) ListAttributes: StringList - Genesyslab.Platform.Contacts.Protocols.ContactServer.StringList ExcludedInteractions: IList <String > (list of String interaction id) CurrentInteraction : IInteraction InteractionsUCS: GenericList<IDictionary<string,object>>, output parameter - System.Collections.GenericList
Chain SetLastCalledAgentUCS
SetLCA
Chain ContactNotification
GetInteraction	CommandParameter: String (contactId) - System.String (contactId) TimeFrame: System (time frame in day) - System (time frame in day) ListAttributes: StringList - Genesyslab.Platform.Contacts.Protocols.ContactServer.StringList ExcludedInteractions: IList<String>(interaction id) CurrentInteraction : IInteraction InteractionsUCS: GenericList<IDictionary<string,object>> - System.Collections.GenericList<IDictionary<string,object>>, output parameter
Chain ContactOpenSearchWindow
Open	Parent: UserControl - System.Windows.Controls.UserControl
Chain ContactOpenToDialog
Open	ActionTarget: ActionTarget - Genesyslab.Desktop.Modules.Windows.Interactions.ActionTarget
Chain UpdateContactUCS Available since: 8.5.153.05
UpdateContact	CommandParameter: System.String (ContactId) DeleteAttributes: Genesyslab.Platform.Contacts.Protocols.ContactServer.AttributesList InsertAttributes: Genesyslab.Platform.Contacts.Protocols.ContactServer.AttributesList UpdateAttributes: Genesyslab.Platform.Contacts.Protocols.ContactServer.AttributesList ContactHandlingResponse: Genesyslab.Desktop.Modules.Contacts.Requests.IContactHandlingResponse