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Workbins

Purpose: To provide information about customizable commands.

Learn about Workbin Commands

These commands manage selections in workbins.
Important
Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Workbin Selections

The following commands cover:

  • Selections in workbins;
  • Push and Pull interactions.
Chains of Commands to Manage Workbin Selections
Default Commands Parameters
Chain InteractionFilterSelected
  • InteractionFilterSelected
  • WorkbinName: string - System.string
  • WorkbinNameDisplay: string
  • WorkbinGroupName: string
  • WorkbinGroupNameDisplay: string
Chain InteractionPossibleToMoveToWorkbin
  • IsContactModified
  • CaseId: String - System.String
  • IsWorkbinDestinationDefined
  • WorkbinId: String
  • WorkbinOptionName: String
  • CommandParameter: IInteractionOpenMedia - Genesyslab.Desktop.Modules.OpenMedia.Model.Interaction.IInteractionOpenMedia
  • IgnoreInteractionFromWorkbinId: String
    Added in 8.5.0
Chain InteractionManagementMarkDone
  • MediaTypeMarkDone
  • mediaType: String
Chain InteractionManagementMoveToQueueById
  • Confirm
  • ActionToConfirm: String
  • ConfirmParentWindow: Window - System.Window.Window
  • PlaceInQueue
  • CommandParameter: String
  • Destination: String
  • AddRecentCall
  • RecentIndex: ObjectTC - Genesyslab.Desktop.Modules.TeamCommunicator.ObjectTC
Chain InteractionManagementMoveToWorkbinById
  • Confirm
  • ActionToConfirm: String
  • ConfirmParentWindow: Window
  • MoveToWorkbin
  • CommandParameter: String
  • DestinationId: String
  • DestinationParameter: String
  • AddRecentCall
  • RecentIndex: ObjectTC
Chain InteractionManagementSetAttachedData
  • TeamLeadSetAttachedData
  • CommandParameter: String
Chain MultipleInteractionsActionFromWorkbinById
  • Confirm
  • ConfirmMessageText: String
  • ConfirmParentWindow: Window
  • MultipleInteractionsCommand
  • nbInteractions: Int32 - System.Int32
  • interactionId + i: String
  • mediaType + i: String
  • BasicActionNameBasicActionNameDicoId: String
    Renamed in 8.5
  • SingleActionChainOfCommandName: String
Chain SetAttachedDataAndPutBack
  • EsdkSetAttachedData
  • CommandParameter: IOpenMediaInteraction - Genesyslab.Enterprise.Model.Interaction.IOpenMediaInteraction
  • UserData: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection
  • PutBack
  • UpdateCaseDataInteractionsFilter
  • CommandParameter: IOpenMediaInteraction
  • UserData: KeyValueCollection
  • ParentView: IWorkbinsView - Genesyslab.Desktop.Modules.OpenMedia.View.WorkbinsView.IWorkbinsView
Chain WorkbinPreSelectedByName
  • ShowSelectedDetail
Chain WorkbinPullInteraction
  • ShowSelectedDetail
Chain WorkbinPushInteraction
  • ShowSelectedDetail
Chain WorkbinSelected
  • NewWorkbinSelected
  • WorkbinName: string - System.string
  • WorkbinNameDisplay: string
  • WorkbinGroupName: string
  • WorkbinGroupNameDisplay: string

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This page was last modified on January 16, 2017, at 06:58.