Windows Utilities

Tip

If you want to highlight the functional areas in the Workspace UI with the red boxes and descriptions shown in the screen shots in this topic, on a non-production developer workstation, either configure the value of the keyboard.shortcut.action.test hidden developer option in the interactionworkspace.exe.config file or in Configuration Server using GAX, to a keyboard short cut, such as: Ctrl+P. When you press the keyboard shortcut, the functional areas are highlighted.

Genesys recommends that you set this option at the agent level for testing purposes before setting it higher up in the option hierarchy or in the interactionworkspace.exe.config file.

Upon execution of the file, the following files are generated in the execution folder:

• DumpChainOfCommandsInHTML.htm containing all chains of commands available in the product in html format.
• DumpChainOfCommandsInWikiMarkup.txt containing all chains of commands available in the product in wiki format.
• DumpKeyboardShortcut.htm containing the list of all commands that can be triggered by a shortcut, and the shortcut configured if any.
• DumpViewTree.htm containing all regions.
• DumpFullTreeView.htm (when full tree view is specified) containing view tree names.

Purpose: To present the list of accessories and utilities that your application can customize.

Table Views

Available since: 8.5

• Window: InsertTableView (IInsertTableView) <ref name="Windows"/>
• Region: InteractionsErrorRegion
• View: InteractionsErrorView (ILastAlertErrorView) <ref name="Windows"/>
• Window: TablePropertiesView (ITablePropertiesView) <ref name="Windows"/>
• Region: InteractionsErrorRegion
• View: InteractionsErrorView (ILastAlertErrorView) <ref name="Windows"/>

Contacts and Favorites

Available since: 8.1.200.16; updated in: 8.1.300.17

The following accessory is part of the ToolbarWindowRegion region, which includes the following regions and views.

ContactSearchWindow

• Window: ContactSearchWindow (IContactSearchWindow) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
• Region: SearchContactDirectoryRegion
• View: SearchContactDirectoryView (IContactDirectoryView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
• Region: ContactDirectoryErrorRegion
• View: ContactDirectoryErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>

ContactMergeWindow

• Window: ContactMergeWindow (IContactMergeWindow) (Module: Genesyslab.Desktop.Modules.Contacts)
• Region: MergeContactDirectoryRegion
• View: MergeContactDirectoryView (IContactDirectoryView) (Module: Genesyslab.Desktop.Modules.Contacts)
• Region: ContactDirectoryErrorRegion
• View: ContactDirectoryErrorView (ILastAlertErrorView) (Module: Genesyslab.Desktop.Modules.Windows)

Utility for merging a contact in the Toolbar window

ContainerView

• Window: ContainerView (IContainerView) (Module: Genesyslab.Desktop.Modules.TeamCommunicator)
• Region: FavoriteViewRegion
• View: NewContactView (INewContactView) (Module: Genesyslab.Desktop.Modules.TeamCommunicator)
• Region: FavoriteViewErrorRegion
• View: FavoriteViewErrorView (ILastAlertErrorView) (Module: Genesyslab.Desktop.Modules.Windows)

Used to embed Team communicators' favorites.

Forward and CancelForward

The following accessories are part of the MyPlaceStatusView view, which includes the following regions and views:

Available since: 8.1.2; updated in 8.1.4

• Window: forward ForwardView (IForwardView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
  Updated in 8.1.4
• Region: ForwardErrorRegion
• View: ForwardErrorView (ILastAlertErrorView) <ref name="Windows" />
• Window: CancelForwardView (ICancelForwardView) (Module: Genesyslab.Desktop.Modules.Windows)

Additional Accessories

Available since: 8.1.3; updated in 8.1.4

• Window: IWMessageBoxView (IIWMessageBoxView) (Module: Genesyslab.Desktop.Modules.Windows)
• Window: AboutWindow (IAboutWindow) (Module: Genesyslab.Desktop.Modules.Windows)
• Window: AuthenticationWindow (IAuthenticationWindow) (Module: Genesyslab.Desktop.Modules.Windows)
• Region: CapsLockRegion
• View: CapsLockView (IErrorView) (Module: Genesyslab.Desktop.Modules.Windows)
• Window: AuthenticationChangePasswordWindow (IAuthenticationChangePasswordWindow) (Module: Genesyslab.Desktop.Modules.Windows)
• Region: AuthenticationChangePasswordErrorRegion
• View: AuthenticationChangePasswordErrorView (IErrorView) (Module: Genesyslab.Desktop.Modules.Windows)
• Region: CapsLockRegion
• View: CapsLockView (IErrorView) (Module: Genesyslab.Desktop.Modules.Windows)
• Window: BroadcastMessageWindow (IBroadcastMessageWindow) (Module: Genesyslab.Desktop.Modules.Windows)
• Window: MediaInformationView (IMediaView) (Module: Genesyslab.Desktop.Modules.Windows)
• Region: MediaCapsLockRegion
• View: MediaCapsLockView(IErrorView) (Module: Genesyslab.Desktop.Modules.Windows)
• Window: PrintPreviewWindow (IPrintPreviewWindow) (Module: Genesyslab.Desktop.Modules.Windows)
• Window: EndWorkflowOpenMediaView (IEndWorkflowOpenMediaView) (Module: Genesyslab.Desktop.Modules.OpenMedia)
• Region: ForwardErrorRegion
• View: ForwardErrorView (ILastAlertErrorView) (Module: Genesyslab.Desktop.Modules.Windows)
• Window: CalendarWindowView (ICalendarWindowView) (Module: Genesyslab.Desktop.Modules.Contacts)