Supervision

Purpose: To provide information about customizable commands for the supervision features.

Learn about Supervision

The following commands apply to supervisor buttons available in toolbars and toaster components that your application can customize. For further information, see Views and Regions, which lists the type of available components.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Manage Monitoring

The following commands are use to manage supervision.

Chains of Commands to Manage Monitoring

Default Commands	Parameters
Chain TeamLeadEndMonitoring
EndMonitoring
Chain TeamLeadEndMonitoringChat
EndMonitoringChat
Chain TeamLeadEndMonitoringVoice
EndMonitoringVoice
Chain TeamLeadIntrudeCurrentChat
IntrudeCurrentChat
AddRecentCall	RecentIndex: ObjectTC
Chain TeamLeadIntrudeCurrentVoice
IntrudeCurrentVoice
AddRecentCall	RecentIndex: ObjectTC
Chain TeamLeadIsItPossibleToMonitor
IsItPossibleToMonitor	CommandParameter: String (employeeID) IsItPossibleToMonitor: Boolean - System.Boolean, output parameter
Chain TeamLeadMonitorAll
MonitorAllVoiceCalls
MonitorAllChatInteractions
AddRecentCall	RecentIndex: ObjectTC - Genesyslab.Desktop.Modules.TeamCommunicator.ObjectTC
AddToTrackingList
Chain TeamLeadSetSupervisorBargeInChat
SetSupervisorBargeInChat
Chain TeamLeadSetSupervisorBargeInVoice
SetSupervisorBargeInVoice
Chain TeamLeadSetSupervisorCoachChat
SetSupervisorCoachChat
Chain TeamLeadSetSupervisorCoachVoice
SetSupervisorCoachVoice
Chain TeamLeadSetSupervisorMuteVoice
SetSupervisorMuteVoice
Chain TeamLeadStopMonitor
StopMonitorVoiceCalls
StopMonitorChatInteractions
RemoveFromTrackingList
AddRecentCall	RecentIndex: ObjectTC