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Interactions Window

Tip

If you want to highlight the functional areas in the Workspace UI with the red boxes and descriptions shown in the screen shots in this topic, on a non-production developer workstation, configure the value of the keyboard.shortcut.action.test hidden developer option to a keyboard short cut, such as: Ctrl+P. When you press the keyboard shortcut, the functional areas are highlighted.

DevGuide2.png Purpose: Presents for the Interactions window, the list of default views and regions that your application can customize.

Window: InteractionsWindow

Available since: 8.0.1; updated in: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.5

Pinned Interaction View

The CaseView root container of the Pinned Interaction View includes the same regions and views than the CasesRegion root container of the 8.1 Interaction Window View. If your customization requires the CasesRegion root container (not displayed in Pinned mode), Genesys recommends that you work in the legacy interaction window presentation mode.

Displaying a new case in Pinned mode. (Full resolution)
Important
All other sub-regions and sub-views of the former Interaction Window View are still available in the pinned interaction mode.

Floating Interaction View

The Region structure of the Floating Interaction View is a subset of the Pinned Interaction View described above:

  • Its root container is CaseView;
  • To add buttons to the side button menu, you must implement buttons in the CaseViewSideButtonRegion region; all the cascading material that they contain are not instantiated;
  • This mode displays the left part of the Interaction View;
  • The CaseViewSideButtonRegion region is replaced with the new CaseViewPopupSideButtonRegion region which enables you to insert side buttons in floating mode.
  • Only one case can be displayed at a time.
Displaying a new case in floating mode.

If you implement side buttons in CaseViewPopupSideButtonRegion region, your custom code must trigger a programmatic switch to display the associated views when the buttons are clicked. You can do this by calling the following method:

IManagerInteractionContainer.ShowCaseViewInMainToolBar(<case_id>, <side_view_name>);

IInteractionsWindowView

The main window displays the given interaction and the associated cases; it contains the following views and regions:

  • Window: IInteractionsWindowView (IInteractionsWindow) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
    • Region: CasesRegion (Multi-view)
      • View: CaseView (ICaseView)<ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
        • Region: CaseViewSideButtonRegion (Multi-view)
          • View: InteractionContainerSideButtonView (IInteractionContainerSideButtonView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
          • View: SRLSideButtonView (ISRLSideButtonView) <ref name="StandarResponse">Genesyslab.Desktop.Modules.StandarResponse</ref>
        • Region: CaseViewPopupSideButtonRegion (Multi-view)
          • View: InteractionContainerPopupSideButtonView (IInteractionContainerPopupSideButtonView) <ref name="Contacts"/>
          • View: SRLPopupSideButtonView (ISRLPopupSideButtonView) <ref name="StandarResponse"/>
          • Region: InteractionsErrorRegion
            • View: InteractionsErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
          • Region: CaseDataRegion
            • View: CaseDataView (ICaseDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
              • Region: UpdateCaseDataRegion
                • View: UpdateCaseDataView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
          • Region: ConsultationBundlesRegion (Multi-view)
            • View: MainBundleView (IMainBundleView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
              • Region: MainBundleRegion
                • View: BundleView (IBundleView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • Region: BundlePartyRegion
                    • View: BundlePartyView (IBundlePartyView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                      • Region: PartyRegion (Multi-view)
                        • View: PartyView (IPartyView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                          • Region: CustomBundlePartyRegion (Multi-view)
                            • View: IScreenRecordingMonitorView (IScreenRecordingMonitorView) <ref name="ActiveRecording>">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                            • View: InteractionQueueView (IInteractionQueueView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                            • View: ContactNotificationView (IContactNotificationView) <ref name="Contacts" />
                  • Region: BundleToolbarContainerRegion
                    • View: BundleToolbarView (IBundleToolbarView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                      • Region: BundleCustomButtonRegion (Multi-view)
                        • View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                        • View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                        • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                          Deprecated in: 8.1.4
                        • View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="Callback">Genesyslab.Desktop.Modules.Callback</ref>
                    • View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="Callback" />
                    • View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="TeamLead">Genesyslab.Desktop.Modules.TeamLead</ref>
                    • View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • View: InteractionInboundEmailToolbarView (IInteractionInboundEmailToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • View: InteractionOutboundEmailToolbarView (IInteractionOutboundEmailToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • View: InteractionIMToolbarView (IInteractionIMToolbarView) <ref name="Voice">Genesyslab.Desktop.Modules.Voice</ref>
                    • View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                    • View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) <ref name="Voice">Genesyslab.Desktop.Modules.Voice</ref>
                      • Region: InteractionVoiceCustomButtonRegion (Multi-view)
                        Updated in 8.5
                        • View: SIPEndpointVideoView (ISIPEndpointVideoView) <ref name="SIPEndpointCommunication">Genesyslab.Desktop.Modules.SIPEndpointCommunication</ref>
                          Added in: 8.5.0
                        • View: SIPEndpointSoundView (ISIPEndpointSoundView) <ref name="SIPEndpointCommunication" />
                        • View: SIPMonitor (ISIPMonitor ) <ref name="ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                        • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording" />
                    • View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                      • Region: CustomWorkItemToolBarRegion (Multi-view)
                  • Region: CustomInfoOnInteractionsBundleRegion (Multi-view)
                    • View: OutboundRecordView (IOutboundRecordView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                      • Region: UpdateOutboundFieldsRegion
                        • View: UpdateOutboundFieldsView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                    • View: InteractionCallbackInformationView (IInteractionCallbackInformationView) <ref name="Callback">Genesyslab.Desktop.Modules.Callback</ref>
                      • Region: CallbackInformationRegion
                        • View: CallbackInformationView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • Region: InteractionsBundleRegion (Multi-view)
                    • View: SmsView (ISmsView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • View: InboundEmailView (IInboundEmailView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                      • Region: EmailAttachmentsContentControlRegion
                        • View: AttachmentView EmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                    • View: OutboundEmailView (IOutboundEmailView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                      • Region: OutboundEmailAttachmentsContentControlRegion
                        • View: AttachmentViewOutboundEmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                    • View: ChatView (IChatView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                    • View: IMView (IIMCallView) <ref name="Voice">Genesyslab.Desktop.Modules.Voice</ref>
                    • View: WorkItemView (IWorkItemView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
              • Region: InteractionDetailsRegion (Multi-view)
                • View: DispositionsView (IDispositionsView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • Region: InteractionDetailsDispositionsRegion (Multi-view)
                    • View: OutboundDispositionView (IOutboundDispositionView) <ref name="Outbound">Genesyslab.Desktop.Modules.Outbound</ref>
                    • View: DispositionCodeView (IDispositionCodeView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • View: NotepadViewNotepadVoiceNotepadView (INotepadView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
            • View: BundleView (IBundleView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
              • Region: BundlePartyRegion
                Added in: 8.1.3
                • View: BundlePartyView (IBundlePartyView) <ref name="Windows" />
                  • Region: PartyRegion (Multi-view)
                    • View: PartyView (IPartyView) <ref name="Windows" />
                      • Region: CustomBundlePartyRegion (Multi-view)
                        • View: IScreenRecordingMonitorView (IScreenRecordingMonitorView) <ref name="ActiveRecording" />
                        • View: InteractionQueueView (IInteractionQueueView) <ref name="Contacts" />
                        • View: ContactNotificationView (IContactNotificationView) <ref name="Contacts" />
              • Region: BundleToolbarContainerRegion
                • View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="TeamLead"/>
                • View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="Outbound" />
                • View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="Callback" />
                • View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name="OpenMedia" />
                • View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="OpenMedia" />
                  • Region: CustomWorkItemToolBarRegion (Multi-view)
                • View: InteractionOutboundEmailToolbarView (IInteractionOutboundEmailToolbarView) <ref name="OpenMedia" />
                • View: InteractionInboundEmailToolbarView (IInteractionInboundEmailToolbarView) <ref name="OpenMedia" />
                • View: BundleToolbarView (IBundleToolbarView) <ref name="Windows" />
                  • Region: BundleCustomButtonRegion (Multi-view)
                    • View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="Callback" />
                    • View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="Outbound" />
                    • View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="Outbound" />
                • View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) <ref name="Voice" />
                  • Region: InteractionVoiceCustomButtonRegion (Multi-view)
                    Updated in 8.5
                    • View: SIPEndpointVideoView (ISIPEndpointVideoView) <ref name="SIPEndpointCommunication">Genesyslab.Desktop.Modules.SIPEndpointCommunication</ref>
                      Added in: 8.5.0
                    • View: SIPEndpointSoundView (ISIPEndpointSoundView) <ref name="SIPEndpointCommunication" />
                    • View: SIPMonitor (ISIPMonitor ) <ref name="ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                    • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording" />
                • View: InteractionIMToolbarView (IInteractionIMToolbarView) <ref name="Voice" />
                • View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name="OpenMedia" />
                • View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="OpenMedia" />
              • Region: CustomInfoOnInteractionsBundleRegion (Multi-view)
                • View: InteractionCallbackInformationView (IInteractionCallbackInformationView) <ref name="Callback" />
                  • Region: CallbackInformationRegion
                    • View: CallbackInformationView (IGenericDataView) <ref name="Windows" />
                • View: OutboundRecordView (IOutboundRecordView) <ref name="Outbound" />
                  • Region: UpdateOutboundFieldsRegion
                    • (IGenericDataView) <ref name="Windows" />
              • Region: InteractionsBundleRegion (Multi-view)
                • View: IMView (IIMCallView) <ref name="Voice" />
                • View: ChatView (IChatView) <ref name="OpenMedia" />
                • View: InboundEmailView (IInboundEmailView) <ref name="OpenMedia" />
                  • Region: EmailAttachmentsContentControlRegion
                    • View: EmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
                • View: OutboundEmailView (IOutboundEmailView) <ref name="OpenMedia" />
                  • Region: OutboundEmailAttachmentsContentControlRegion
                    • View: OutboundEmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
                • View: WorkItemView (IWorkItemView) <ref name="OpenMedia" />
                • View: SmsView (ISmsView) <ref name="OpenMedia" />
          • Region: InteractionDetailsRegion (Multi-view)
            • View: NotepadVoiceNotepadView (INotepadView) <ref name="Windows" />
            • View: DispositionsView (IDispositionsView) <ref name="Windows" />
              • Region: InteractionDetailsDispositionsRegion (Multi-view)
                • View: OutboundDispositionView (IOutboundDispositionView) <ref name="Outbound" />
                • View: DispositionCodeView (IDispositionCodeView) <ref name="Windows" />
        • View: BundleView (IBundleView) <ref name="Windows" />
          • Region: BundlePartyRegion
            • View: BundlePartyView (IBundlePartyView) <ref name="Windows" />
              • Region: PartyRegion (Multi-view)
                • View: PartyView (IPartyView) <ref name="Windows" />
                  • Region: CustomBundlePartyRegion (Multi-view)
                    • View: IScreenRecordingMonitorView (IScreenRecordingMonitorView) <ref name="ActiveRecording" />
                    • View: InteractionQueueView (IInteractionQueueView) <ref name="Contacts" />
                    • View: ContactNotificationView (IContactNotificationView) <ref name="Contacts" />
          • Region: BundleToolbarContainerRegion
            • View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="TeamLead" />
            • View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="Outbound" />
            • View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="Callback" />
            • View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name="OpenMedia" />
            • View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="OpenMedia" />
              • Region: CustomWorkItemToolBarRegion (Multi-view)
            • View: InteractionOutboundEmailToolbarView (IInteractionOutboundEmailToolbarView) <ref name="OpenMedia" />
            • View: InteractionInboundEmailToolbarView (IInteractionInboundEmailToolbarView) <ref name="OpenMedia" />
            • View: BundleToolbarView (IBundleToolbarView) <ref name="Windows" />
              • Region: BundleCustomButtonRegion (Multi-view)
                • View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="Callback" />
                • View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="Outbound" />
                • View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="Outbound" />
            • View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) <ref name="Voice" />
              • Region: InteractionVoiceCustomButtonRegion (Multi-view)
                Updated in 8.5
                • View: SIPEndpointVideoView (ISIPEndpointVideoView) <ref name="SIPEndpointCommunication">Genesyslab.Desktop.Modules.SIPEndpointCommunication</ref>
                  Added in: 8.5.0
                • View: SIPEndpointSoundView (ISIPEndpointSoundView) <ref name="SIPEndpointCommunication" />
                • View: SIPMonitor (ISIPMonitor ) <ref name="ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref>
                • View: IxnMonitor (IIxnMonitor) <ref name="ActiveRecording"/>
              • View: InteractionIMToolbarView (IInteractionIMToolbarView) <ref name="Voice" />
              • View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name="OpenMedia" />
              • View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="OpenMedia" />
            • Region: CustomInfoOnInteractionsBundleRegion (Multi-view)
              • View: InteractionCallbackInformationView (IInteractionCallbackInformationView) <ref name="Callback" />
                • Region: CallbackInformationRegion
                  • View: CallbackInformationView (IGenericDataView) <ref name="Windows" />
              • View: OutboundRecordView (IOutboundRecordView) <ref name="Outbound" />
                • Region: UpdateOutboundFieldsRegion
                  • View: UpdateOutboundFieldsView (IGenericDataView) <ref name="Windows" />
            • Region: InteractionsBundleRegion (Multi-view)
              • View: IMView (IIMCallView) <ref name="Voice" />
              • View: ChatView (IChatView) <ref name="OpenMedia" />
              • View: InboundEmailView (IInboundEmailView) <ref name="OpenMedia" />
                • Region: EmailAttachmentsContentControlRegion
                  • View: EmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
              • View: OutboundEmailView (IOutboundEmailView) <ref name="OpenMedia" />
                • Region: OutboundEmailAttachmentsContentControlRegion
                  • View: OutboundEmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows" />
              • View: WorkItemView (IWorkItemView) <ref name="OpenMedia" />
              • View: SmsView (ISmsView) <ref name="OpenMedia" />
          • Region: InteractionWorksheetRegion
            • View: InteractionContainerView (IInteractionContainerView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
              • Region: AssignContactDirectoryRegion (Multi-view)
                • View: AssignContactDirectoryView (IContactDirectoryView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                  • Region: ContactDirectoryErrorRegion
                    • View: ContactDirectoryErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
              • Region: CaseContactRegion (Multi-view)
                • View: InteractionContactInformationView (IContactInformationView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                  • Region: ContactInformationErrorRegion
                    • View: ContactInformationErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                • View: InteractionContactHistoryView (IMyContactHistoryView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                  • Region: ContactHistoryErrorRegion
                    • View: ContactHistoryErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                  • Region: ContactTabBottomHistoryMultiRegion (Multi-view)
                    • View: ContactDetailView (IContactDetailView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                      • Region: ContactDetailRegion
                        • View: FormerContactDetailContentView (IFormerContactDetailContentView) <ref name="Contacts">Genesyslab.Desktop.Modules.Contacts</ref>
                          • Region: ControlListAttachmentRegion
                            • View: ControlListAttachmentView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                        • View: CallbackContactDetailContentView (ICallbackContactDetailContentView) <ref name="Callback" />
                          Added in: 8.1.4
                          • Region: ContactDetailCallbackInformationRegion
                            • View: ContactDetailCallbackInformationView (IGenericDataView) <ref name="Windows"/>
                        • View: OpenMediaContactDetailContentView (IContactDetailContentViewIOpenMediaContactDetailContentView) <ref name="OpenMedia">Genesyslab.Desktop.Modules.OpenMedia</ref>
                          • Region: ControlListAttachmentRegion
                            • View: ControlListAttachmentView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                    • View: <ContactHistoryNotepadView (INotepadView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                    • View: ContactHistoryCaseDataView (IStaticCaseDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                      • Region: StaticCaseDataRegion
                        • View: StaticCaseDataView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
                      • Region: StaticDispositionCodeRegion
                        • View: StaticDispositionCodeView (IGenericDataView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
            • View: ResponsesView (IResponsesView) <ref name="StandardResponse">Genesyslab.Desktop.Modules.StandarResponse</ref>
              • Region: ResponsesErrorRegion
                • View: ResponsesErrorView (ILastAlertErrorView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>
              • Region: ResponseAttachmentsContentControlRegion
                • View: AttachmentViewResponseAttachmentsContentControlView (IAttachmentView) <ref name="Windows">Genesyslab.Desktop.Modules.Windows</ref>

    Window PopupInteractionContainerView

    Added in 8.5
    • Window: PopupInteractionContainerView (IPopupInteractionContainerView) <ref name="Windows"/>
      • Region: CasesRegion
        • View: CaseView (ICaseView) <ref name="Windows"/>
          • Region: CaseViewButtonRegion (Multi-view)
          • Region: CaseViewSideButtonRegion (Multi-view)
            • View: InteractionContainerSideButtonView (IInteractionContainerSideButtonView) <ref name="Contacts"/>
            • View: SRLSideButtonView (ISRLSideButtonView) <ref name="StandardResponse"/>
          • Region: CaseViewPopupSideButtonRegion (Multi-view)
            • View: InteractionContainerPopupSideButtonView (IInteractionContainerPopupSideButtonView) <ref name="Contacts"/>
            • View: SRLPopupSideButtonView (ISRLPopupSideButtonView) <ref name="StandardResponse"/>
          • Region: InteractionsErrorRegion
            • View: InteractionsErrorView (ILastAlertErrorView) <ref name="Windows"/>
          • Region: CaseDataRegion
            • View: CaseDataView (ICaseDataView) <ref name="Windows"/>
              • Region: UpdateCaseDataRegion
                • View: UpdateCaseDataView (IGenericDataView) <ref name="Windows"/>
          • Region: ConsultationBundlesRegion (Multi-view)
            • View: MainBundleView (IMainBundleView) <ref name="Windows"/>
              • Region: MainBundleRegion
                • View: BundleView (IBundleView) <ref name="Windows"/>
                  • Region: BundlePartyRegion
                    • View: BundlePartyView (IBundlePartyView) <ref name="Windows"/>
                      • Region: PartyRegion (Multi-view)
                        • View: PartyView (IPartyView) <ref name="Windows"/>
                          • Region: CustomBundlePartyRegion (Multi-view)
                            • View: IScreenRecordingMonitorView (IScreenRecordingMonitorView) <ref name="ActiveRecording"/>
                            • View: InteractionQueueView (IInteractionQueueView) <ref name="Contacts"/>
                            • View: ContactNotificationView (IContactNotificationView) <ref name="Contacts"/>
                  • Region: BundleToolbarContainerRegion
                    • View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="TeamLead"/>
                    • View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="Outbound"/>
                    • View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="Callback"/>
                    • View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name="OpenMedia"/>
                    • View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="OpenMedia"/>
                      • Region: CustomWorkItemToolBarRegion (Multi-view)
                    • View: InteractionOutboundEmailToolbarView (IInteractionOutboundEmailToolbarView) <ref name="OpenMedia"/>
                    • View: InteractionInboundEmailToolbarView (IInteractionInboundEmailToolbarView) <ref name="OpenMedia"/>
                    • View: BundleToolbarView (IBundleToolbarView) <ref name="Windows"/>
                      • Region: BundleCustomButtonRegion (Multi-view)
                        • View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="Callback"/>
                        • View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="Outbound"/>
                        • View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="Outbound"/>
                    • View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) <ref name="Voice"/>
                      • Region: InteractionVoiceCustomButtonRegion (Multi-view)
                        • View: SIPEndpointSoundView (ISIPEndpointSoundView) <ref name="SIPEndpointCommunication"/>
                        • View: SIPEndpointVideoView (ISIPEndpointVideoView) <ref name="SIPEndpointCommunication"/>
                        • View: SIPMonitor (ISIPMonitor) <ref name="ActiveRecording"/>
                    • View: InteractionIMToolbarView (IInteractionIMToolbarView) <ref name="Voice"/>
                    • View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name="OpenMedia"/>
                    • View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="OpenMedia"/>
                  • Region: CustomInfoOnInteractionsBundleRegion (Multi-view)
                    • View: InteractionCallbackInformationView (IInteractionCallbackInformationView) <ref name="Callback"/>
                      • Region: CallbackInformationRegion
                        • View: CallbackInformationView (IGenericDataView) <ref name="Windows"/>
                    • View: OutboundRecordView (IOutboundRecordView) <ref name="Outbound"/>
                      • Region: UpdateOutboundFieldsRegion
                        • View: UpdateOutboundFieldsView (IGenericDataView) <ref name="Windows"/>
                  • Region: InteractionsBundleRegion (Multi-view)
                    • View: IMView (IIMCallView) <ref name="Voice"/>
                    • View: ChatView (IChatView) <ref name="OpenMedia"/>
                    • View: InboundEmailView (IInboundEmailView) <ref name="OpenMedia"/>
                      • Region: EmailAttachmentsContentControlRegion
                        • View: EmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows"/>
                    • View: OutboundEmailView (IOutboundEmailView) <ref name="OpenMedia"/>
                      • Region: OutboundEmailAttachmentsContentControlRegion
                        • View: OutboundEmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows"/>
                    • View: WorkItemView (IWorkItemView) <ref name="OpenMedia"/>
                    • View: SmsView (ISmsView) <ref name="OpenMedia"/>
              • Region: InteractionDetailsRegion (Multi-view)
                • View: NotepadVoiceNotepadView (INotepadView) <ref name="Windows"/>
                • View: DispositionsView (IDispositionsView) <ref name="Windows"/>
                  • Region: InteractionDetailsDispositionsRegion (Multi-view)
                    • View: OutboundDispositionView (IOutboundDispositionView) <ref name="Outbound"/>
                    • View: DispositionCodeView (IDispositionCodeView) <ref name="Windows"/>
            • View: BundleView (IBundleView) <ref name="Windows"/>
              • Region: BundlePartyRegion
                • View: BundlePartyView (IBundlePartyView) <ref name="Windows"/>
                  • Region: PartyRegion (Multi-view)
                    • View: PartyView (IPartyView) <ref name="Windows"/>
                      • Region: CustomBundlePartyRegion (Multi-view)
                        • View: IScreenRecordingMonitorView (IScreenRecordingMonitorView) <ref name="ActiveRecording"/>
                        • View: InteractionQueueView (IInteractionQueueView) <ref name="Contacts"/>
                        • View: ContactNotificationView (IContactNotificationView) <ref name="Contacts"/>
              • Region: BundleToolbarContainerRegion
                • View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="TeamLead"/>
                • View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="Outbound"/>
                • View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="Callback"/>
                • View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name="OpenMedia"/>
                • View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="OpenMedia"/>
                  • Region: CustomWorkItemToolBarRegion (Multi-view)
                • View: InteractionOutboundEmailToolbarView (IInteractionOutboundEmailToolbarView) <ref name="OpenMedia"/>
                • View: InteractionInboundEmailToolbarView (IInteractionInboundEmailToolbarView) <ref name="OpenMedia"/>
                • View: BundleToolbarView (IBundleToolbarView) <ref name="Windows"/>
                  • Region: BundleCustomButtonRegion (Multi-view)
                    • View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="Callback"/>
                    • View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="Outbound"/>
                    • View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="Outbound"/>
                • View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) <ref name="Voice"/>
                  • Region: InteractionVoiceCustomButtonRegion (Multi-view)
                    • View: SIPEndpointSoundView (ISIPEndpointSoundView) <ref name="SIPEndpointCommunication"/>
                    • View: SIPEndpointVideoView (ISIPEndpointVideoView) <ref name="SIPEndpointCommunication"/>
                    • View: SIPMonitor (ISIPMonitor) <ref name="ActiveRecording"/>
                • View: InteractionIMToolbarView (IInteractionIMToolbarView) <ref name="Voice"/>
                • View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name="OpenMedia"/>
                • View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="OpenMedia"/>
              • Region: CustomInfoOnInteractionsBundleRegion (Multi-view)
                • View: InteractionCallbackInformationView (IInteractionCallbackInformationView) <ref name="Callback"/>
                  • Region: CallbackInformationRegion
                    • View: CallbackInformationView (IGenericDataView) <ref name="Windows"/>
                • View: OutboundRecordView (IOutboundRecordView) <ref name="Outbound"/>
                  • Region: UpdateOutboundFieldsRegion
                    • View: UpdateOutboundFieldsView (IGenericDataView) <ref name="Windows"/>
              • Region: InteractionsBundleRegion (Multi-view)
                • View: IMView (IIMCallView) <ref name="Voice"/>
                • View: ChatView (IChatView) <ref name="OpenMedia"/>
                • View: InboundEmailView (IInboundEmailView) <ref name="OpenMedia"/>
                  • Region: EmailAttachmentsContentControlRegion
                    • View: EmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows"/>
                • View: OutboundEmailView (IOutboundEmailView) <ref name="OpenMedia"/>
                  • Region: OutboundEmailAttachmentsContentControlRegion
                    • View: OutboundEmailAttachmentsContentControlView (IAttachmentView) <ref name="Windows"/>
                • View: WorkItemView (IWorkItemView) <ref name="OpenMedia"/>
                • View: SmsView (ISmsView) <ref name="OpenMedia"/>
          • Region: InteractionWorksheetRegion
            • View: InteractionContainerView (IInteractionContainerView) <ref name="Contacts"/>
              • Region: AssignContactDirectoryRegion
                • View: AssignContactDirectoryView (IContactDirectoryView) <ref name="Contacts"/>
                  • Region: ContactDirectoryErrorRegion
                    • View: ContactDirectoryErrorView (ILastAlertErrorView) <ref name="Windows"/>
              • Region: CaseContactRegion (Multi-view)
                • View: InteractionContactInformationView (IContactInformationView) <ref name="Contacts"/>
                  • Region: ContactInformationErrorRegion
                    • View: ContactInformationErrorView (ILastAlertErrorView) <ref name="Windows"/>
                • View: InteractionContactHistoryView (IMyContactHistoryView) <ref name="Contacts"/>
                  • Region: ContactHistoryErrorRegion
                    • View: ContactHistoryErrorView (ILastAlertErrorView) <ref name="Windows"/>
                  • Region: ContactTabBottomHistoryMultiRegion (Multi-view)
                    • View: ContactDetailView (IContactDetailView) <ref name="Contacts"/>
                      • Region: ContactDetailRegion
                        • View: OpenMediaContactDetailContentView (IOpenMediaContactDetailContentView) <ref name="OpenMedia"/>
                          • Region: ControlListAttachmentRegion
                            • View: ControlListAttachmentView (IAttachmentView) <ref name="Windows"/>
                        • View: CallbackContactDetailContentView (ICallbackContactDetailContentView) <ref name="Callback"/>
                          • Region: ContactDetailCallbackInformationRegion
                            • View: ContactDetailCallbackInformationView (IGenericDataView) <ref name="Windows"/>
                        • View: FormerContactDetailContentView (IFormerContactDetailContentView) <ref name="Contacts"/>
                          • Region: ControlListAttachmentRegion
                            • View: ControlListAttachmentView (IAttachmentView) <ref name="Windows"/>
                    • View: ContactHistoryNotepadView (INotepadView) <ref name="Windows"/>
                    • View: ContactHistoryCaseDataView (IStaticCaseDataView) <ref name="Windows"/>
                      • Region: StaticCaseDataRegion
                        • View: StaticCaseDataView (IGenericDataView) <ref name="Windows"/>
                      • Region: StaticDispositionCodeRegion
                        • View: StaticDispositionCodeView (IGenericDataView) <ref name="Windows"/>

            References

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This page was last modified on October 2, 2018, at 05:13.