Callback

Purpose: To provide information about callback commands.

Learn about Callback Commands

The commands in this page are restricted to callback operations. However, callback interactions are extended open media interactions and can be used as such in open media commands.

You can also use specific Open Media which apply to open media interactions in some GUI components.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Callback Interactions

Open media commands cover the following features (this list is not exhaustive):

• Accept and decline;
• Place in queue;
• Transfer;
• Move to workbins.

Chains of Commands to Manage Callback Interactions

Default commands	Parameters
Chain InteractionCallbackAccept
AcceptCallback	CommandParameter: IInteractionOpenMedia - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia Extensions: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection
Chain InteractionCallbackActiveCustomerSession
ActiveCustomerSessionCallback	CommandParameter: IInteractionCallback - Genesyslab.Desktop.Modules.Callback.Model.Interactions.IInteractionCallback
Chain InteractionCallbackCompleteCustomerSession
CompleteCustomerSessionCallback	CommandParameter: IInteractionCallback
Chain InteractionCallbackDecline
DeclineCallback	CommandParameter: IInteractionOpenMedia Reasons: KeyValueCollection Extensions: KeyValueCollection
Close	CommandParameter: IInteractionOpenMedia
Chain InteractionCallbackIsPossibleToClose
IsPossibleToClose	CommandParameter: IInteractionCallback
Chain InteractionCallbackParkParent
ParkCallback	CommandParameter: IInteraction - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction
Chain InteractionCallbackPullParent
PullCallback	CommandParameter: IInteraction IW_WebcallbackInteractionId: String
Chain InteractionCallbackWorkflow
RescheduleCallback	CommandParameter: IInteractionCallback
UpdateInteractionUCS	CommandParameter: IInteraction
MarkProcessedCallback	CommandParameter: IInteractionCallback
Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
SetAttachedData	CommandParameter: IInteraction AttachedData: KeyValueCollection
Chain BundleClose
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle
UpdateNotePadForVoice	CommandParameter: IInteractionsBundle
ResetInteractionChatConsultation	CommandParameter: IInteractionsBundle
IsContactModified	CaseId: String
IsPossibleToClose	CommandParameter: IInteractionsBundle
CompleteDispositionCodeOnBundle	CommandParameter: IInteractionsBundle
Close	CommandParameter: IInteractionsBundle
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle
GetOutboundPreviewRecord	CommandParameter: ICampaign - Genesyslab.Enterprise.Model.Interaction.ICampaign