Workbins

Purpose: To provide information about customizable commands.

Learn about Workbin Commands

These commands manage selections in workbins.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Workbin Selections

The following commands cover:

• Selections in workbins;
• Push and Pull interactions.

Chains of Commands to Manage Workbin Selections

Default Commands	Parameters
Chain InteractionFilterSelected
InteractionFilterSelected	WorkbinName: string - System.string WorkbinNameDisplay: string WorkbinGroupName: string WorkbinGroupNameDisplay: string
Chain InteractionPossibleToMoveToWorkbin
IsContactModified	CaseId: String - System.String
IsWorkbinDestinationDefined	WorkbinId: String WorkbinOptionName: String CommandParameter: IInteractionOpenMedia - Genesyslab.Desktop.Modules.OpenMedia.Model.Interaction.IInteractionOpenMedia IgnoreInteractionFromWorkbinId: String Added in 8.5.0
Chain InteractionManagementMarkDone
MediaTypeMarkDone	mediaType: String
Chain InteractionManagementMoveToQueueById
Confirm	ActionToConfirm: String ConfirmParentWindow: Window - System.Window.Window
PlaceInQueue	CommandParameter: String Destination: String
AddRecentCall	RecentIndex: ObjectTC - Genesyslab.Desktop.Modules.TeamCommunicator.ObjectTC
Chain InteractionManagementMoveToWorkbinById
Confirm	ActionToConfirm: String ConfirmParentWindow: Window
MoveToWorkbin	CommandParameter: String DestinationId: String DestinationParameter: String
AddRecentCall	RecentIndex: ObjectTC
Chain InteractionManagementSetAttachedData
TeamLeadSetAttachedData	CommandParameter: String
Chain MultipleInteractionsActionFromWorkbinById
Confirm	ConfirmMessageText: String ConfirmParentWindow: Window
MultipleInteractionsCommand	nbInteractions: Int32 - System.Int32 interactionId + i: String mediaType + i: String BasicActionNameBasicActionNameDicoId: String Renamed in 8.5 SingleActionChainOfCommandName: String
Chain SetAttachedDataAndPutBack
EsdkSetAttachedData	CommandParameter: IOpenMediaInteraction - Genesyslab.Enterprise.Model.Interaction.IOpenMediaInteraction UserData: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection
PutBack
UpdateCaseDataInteractionsFilter	CommandParameter: IOpenMediaInteraction UserData: KeyValueCollection ParentView: IWorkbinsView - Genesyslab.Desktop.Modules.OpenMedia.View.WorkbinsView.IWorkbinsView
Chain WorkbinPreSelectedByName
ShowSelectedDetail
Chain WorkbinPullInteraction
ShowSelectedDetail
Chain WorkbinPushInteraction
ShowSelectedDetail
Chain WorkbinSelected
NewWorkbinSelected	WorkbinName: string - System.string WorkbinNameDisplay: string WorkbinGroupName: string WorkbinGroupNameDisplay: string