Outbound

Purpose: To provide information about customizable commands.

Learn about Outbound Commands

These commands manage outbound operations on campaigns, interactions, chains and records.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Chains and Records

The following commands cover:

Default Commands	Parameters
Chain CampaignGetPreviewRecord
GetOutboundPreviewRecord	CommandParameter: ICampaign - Genesyslab.Enterprise.Model.Interaction.ICampaign
Chain CancelOutboundChain
UpdateOutboundRecord	CommandParameter: IInteraction - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction
CancelOutboundChain
Chain ClosePullPreviewRecord
RescheduleOutboundRecord	CommandParameter: IInteraction
CancelOutboundChain
RejectOutboundRecord
MarkProcessedOutboundChain	CommandParameter: IInteraction
ClosePullPreviewRecord	CommandParameter: IInteractionPullPreview - Genesyslab.Desktop.Modules.Outbound.Model.Interactions.IInteractionPullPreview
Chain MarkProcessedOutboundChain
MarkProcessedOutboundChain	CommandParameter: IInteraction
Chain PossibleToClosePullPreview
PossibleToClosePullPreview
Chain PossibleToClosePushPreview
PossibleToClosePushPreview
Chain RejectOutboundChain
UpdateOutboundRecord	CommandParameter: IInteraction
RejectOutboundChain
Chain StartPreviewRecordOutbound
StartPreviewRecord
Chain UpdateOutboundRecord
UpdateOutboundRecord	CommandParameter: IInteraction

Managing Outbound Interactions

Default Commands	Parameters
Chain InteractionPushPreviewAccept
AcceptPushPreview	CommandParameter: IInteractionOpenMedia - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia Extensions: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection
Chain InteractionPushPreviewDecline
DeclinePushPreview	CommandParameter: IInteractionOpenMedia Reasons: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection Extensions: KeyValueCollection
Chain InteractionPushPreviewWorkflow
Workflow	CommandParameter: IInteractionOpenMedia Workflow: String Reasons: KeyValueCollection Extensions: KeyValueCollection
RescheduleOutboundRecord	CommandParameter: IInteraction
CancelOutboundChain
RejectOutboundRecord
MarkProcessedOutboundChain	CommandParameter: IInteraction
ClosePushPreviewRecord	CommandParameter: IInteractionPushPreview - Genesyslab.Desktop.Modules.Outbound.Model.Interactions.IInteractionPushPreview
Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
SetAttachedData	CommandParameter: IInteraction AttachedData: KeyValueCollection
Chain BundleClose
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle
UpdateNotePadForVoice	CommandParameter: IInteractionsBundle
ResetInteractionChatConsultation	CommandParameter: IInteractionsBundle
IsContactModified	CaseId: String
IsPossibleToClose	CommandParameter: IInteractionsBundle
CompleteDispositionCodeOnBundle	CommandParameter: IInteractionsBundle
Close	CommandParameter: IInteractionsBundle
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle
GetOutboundPreviewRecord	CommandParameter: ICampaign - Genesyslab.Enterprise.Model.Interaction.ICampaign