E-Mails

Purpose: To provide information about customizable commands for the e-mail interactions.

Learn about E-Mail Commands

The e-mail commands presented in this page are restricted to e-mail interactions. However, e-mail interactions are extended open media interactions and can be used as such in open media commands. In addition to the e-mail commands, you can use:

• Open Media to place interactions in a given queue, move them to workbins, and so on.
• Commands for the E-Mail Media to manage the creation of outbound e-mails.
• Manage Toaster which also deals with e-mail interactions.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing E-Mail Interactions

The commands presented in this section are specific to e-mail interactions and cover the following features (this list is not exhaustive):

• Accept or decline a given e-mail;
• Load, send, reply, and save a given e-mail;
• Pull and place in queue;
• Close or stop the interactions.

Chains of Commands to Manage E-Mail Interactions

Default Commands	Parameters
Chain InteractionEmailActionFromWorkbinDeleteById
GetInteractionState	CommandParameter: String
CanPullInteraction	CommandParameter: Dictionary
DisplayWarningPullNotPossible	canPullInteractionresult: String
Confirm	ActionToConfirm: String ConfirmParentWindow: Window
Delete	CommandParameter: String WorkbinId: String
Chain InteractionEmailActionFromWorkbinMarkDoneById
GetInteractionState	CommandParameter: String
CanPullInteraction	CommandParameter: Dictionary
DisplayWarningPullNotPossible	canPullInteractionresult: String
NoChildrenOpened	CommandParameter: String WarningMessageTarget: String DoNotCheckForParentId: String
IsDispositionMissing Available since: 8.5	EsdkOpenMediaInteraction: IIOpenMediaInteraction
Confirm	ActionToConfirm: String ConfirmParentWindow: Window
MarkDone	CommandParameter: String WorkbinId: String
Chain InteractionEmailActionFromWorkbinPullById
GetInteractionState	CommandParameter: String
CanPullInteraction	CommandParameter: Dictionary
DisplayWarningPullNotPossible	canPullInteractionresult: String
NoChildrenOpened	CommandParameter: String WarningMessageTarget: String DoNotCheckForParentId: String
NoDraftWithSameParentOpened	ParentId: String
PullFromWorkbin	CommandParameter: String WorkbinId: String
MoveToWorkbinOpenedParent	ParentId: String
Chain InteractionEmailActionOnOpenedEmailById
IsNotOpened	CommandParameter: String - System.String OpenedInteractionCommand: String
Chain InteractionEmailClose
IsContactModified	CaseId: String - System.String
IsPossibleToClose	CommandParameter: IInteractionEmail - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Email.IInteractionEmail
Close	CommandParameter: IInteractionEmail
Chain InteractionEmailDelete
Confirm	ActionToConfirm: String ConfirmParentWindow: Window System.Window.Window
IsContactModified	CaseId: String - System.String
PullParentInboundEmail	CommandParameter: IInteractionEmail DispositionCode: IDispositionCode - Genesyslab.Desktop.Modules.Core.Model.Interactions.IDispositionCode
Delete	CommandParameter: IInteractionEmail
CleanConnectionInformation	CommandParameter: String
Chain InteractionEmailDeleteById
Confirm	ActionToConfirm: String ConfirmParentWindow: Window
Delete	CommandParameter: String WorkbinId: String
Chain InteractionEmailForward
IsContactModified	CaseId: String - System.String
IsPossibleToForward	CommandParameter: IInteractionInboundEmail - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Email.IInteractionInboundEmail
AddForwardData	CommandParameter: IInteractionInboundEmail Destination: String
SetAutoClose	CommandParameter: IInteractionOpenMedia
SaveAttachedData	CommandParameter: IInteractionOpenMedia UserData: KeyValueCollection
RequestSaveNotepad	CommandParameter: IInteraction NotepadViewModel: INotepadViewModel
PlaceInQueue	CommandParameter: IInteractionOpenMedia Destination: String Reason: KeyValueCollection Extensions: KeyValueCollection
AddRecentCall	RecentIndex: ObjectTC - Genesyslab.Desktop.Modules.TeamCommunicator.ObjectTC
Chain InteractionEmailIsPossibleToClose
IsContactModified	CaseId: String - System.String
IsPossibleToClose	CommandParameter: IInteractionEmail
Chain InteractionEmailLoad
Load	CommandParameter: IInteractionEmail
Chain InteractionEmailMarkDoneById
NoChildrenOpened	CommandParameter: String WarningMessageTarget: String DoNotCheckForParentId: String
Confirm	ActionToConfirm: String ConfirmParentWindow: Window
MarkDone	CommandParameter: String WorkbinId: String
Chain InteractionEmailMoveToWorkbin
IsContactModified	CaseId: String - System.String
IsWorkbinDestinationDefined	WorkbinId: String WorkbinOptionName: String CommandParameter: IInteractionOpenMedia IgnoreInteractionFromWorkbinId: System Available since: 8.5.0
SetAttachedDadaInformation	CommandParameter: IInteractionOpenMedia
Save	CommandParameter: IInteractionEmail UserData: KeyValueCollection - Genesyslab.Enterprise.Commons.Collections.KeyValueCollection Available since: 8.5.0
MoveToWorkbin	CommandParameter: String WorkbinId: String IgnoreInteractionFromWorkbinId: String Available since: 8.5.0
UpdateContactInformation	CommandParameter: IInteractionOpenMedia
Chain InteractionEmailPlaceInQueue
UpdateInteractionUCS	CommandParameter: IInteraction NotepadViewModel: INotepadViewModel
IsContactModified	CaseId: String
Save	CommandParameter: IInteractionEmail
SetAutoClose	CommandParameter: IInteractionOpenMedia - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia
SaveAttachedData	CommandParameter: IInteractionOpenMedia UserData: KeyValueCollection
PlaceInQueue	CommandParameter: IInteractionOpenMedia Destination: String Reasons: KeyValueCollection Extensions: KeyValueCollection
UpdateContactInformation	CommandParameter: IInteractionOpenMedia
AddRecentCall	RecentIndex: ObjectTC
Chain InteractionEmailPrint
Print	CommandParameter: IInteractionEmail
Chain InteractionEmailPullById
PullInteraction	CommandParameter: IInteraction IW_WebcallbackInteractionId: String
Chain InteractionEmailPullFromWorkbinById
NoChildrenOpened	CommandParameter: String WarningMessageTarget: String DoNotCheckForParentId: String
NoDraftWithSameParentOpened	ParentId: String
PullFromWorkbin	CommandParameter: String WorkbinId: String
MoveToWorkbinOpenedParent	ParentId: String
Chain InteractionEmailReply
RequestSaveNotepad	CommandParameter: IInteraction NotepadViewModel: INotepadViewModel
IsContactModified	CaseId: String - System.String
IsPossibleToCreate	CommandParameter: IInteractionInboundEmail - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Email.IInteractionInboundEmail
IsWorkbinDestinationDefined	WorkbinId: String WorkbinOptionName: String CommandParameter: IInteractionOpenMedia IgnoreInteractionFromWorkbinId: String Available since: 8.5.0
AddSignatureParameters	CommandParameter: IInteractionInboundEmail
AddResponseSignatureParameters	SignatureOptionValue: String ESDKInboundEmail: IInteraction - Genesyslab.Enterprise.Model.Interaction.IInteraction
Reply	CommandParameter: IInteractionInboundEmail ReplyAll: String UserData: KeyValueCollection SignatureParameters: Dictionary - System.Collections.Generic.Dictionary<string, object>
InboundEmailSearchAndMoveToWorkbin	CommandParameter: IInteractionEmail
Chain InteractionEmailReplyById
IsPossibleToCreate	CommandParameter: IInteractionInboundEmail
NoChildrenOpened	CommandParameter: String WarningMessageTarget: String DoNotCheckForParentId: String Available since: 8.1.3
IsNotOpened	CommandParameter: String OpenedInteractionCommand: String
AddSignatureParameters	CommandParameter: String
AddResponseSignatureParameters	SignatureOptionValue: String ESDKInboundEmail: IInteraction
Reply	CommandParameter: String WorkbinId: String ReplyAll: String UserData: KeyValueCollection SignatureParameters: Dictionary ESDKInboundEmail: IEmailInteraction - Genesyslab.Enterprise.Model.IEmailInteraction
InboundEmailSearchAndMoveToWorkbin Available since: 8.5	CommandParameter: System.String
Chain InteractionEmailResend
IsPossibleToCreate	CommandParameter: IInteractionInboundEmail
NoChildrenOpened Deprecated since: 8.5	CommandParameter: String WarningMessageTarget: String DoNotCheckForParentId: String
AddSignatureParameters	CommandParameter: String
AddResponseSignatureParameters	SignatureOptionValue: String ESDKInboundEmail: IInteraction
Create	CommandParameter: String ParentInteractionId: String InitialEmail: IMediaOpenMedia - Genesyslab.Desktop.Modules.OpenMedia.Model.Agents.IMediaOpenMedia InitialEmailId: String UserData: KeyValueCollection Extensions: KeyValueCollection SignatureParameters: Dictionary<string, object>
Chain InteractionEmailSave
Save	CommandParameter: IInteractionEmail
Chain InteractionEmailSaveNewOutbound
Save	CommandParameter: IInteractionEmail
Chain InteractionEmailSend
RequestSaveNotepad	CommandParameter: IInteraction - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction NotepadViewModel: INotepadViewModel - Genesyslab.Desktop.Modules.Windows.Interactions.INotepadViewModel
IsPossibleToSend	CommandParameter: IInteractionOutboundEmail - Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Email.IInteractionOutboundEmail
IsPossibleToClose	CommandParameter: CommandParameter - CommandParameter
AddQAReviewData	CommandParameter: IInteractionEmail
Save	CommandParameter: IInteractionEmail UserData: KeyValueCollection Available since: 8.5
CheckEmailFieldsBeforeSend Available since: 8.5	CommandParameter:
Send	CommandParameter: IInteractionOutboundEmail Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionEmailSendInterimReply
IsPossibleToSend	CommandParameter: IInteractionOutboundEmail
IsPossibleToClose	CommandParameter: IInteractionEmail
AddQAReviewData	CommandParameter: IInteractionEmail
SetAttachedDadaInformation	CommandParameter: IInteractionOpenMedia
Save	CommandParameter: IInteractionEmail UserData: KeyValueCollection Available since: 8.5
CheckEmailFieldsBeforeSend Available since: 8.5	CommandParameter:
PullParentInboundEmail	CommandParameter: IInteractionEmail DispositionCode: IDispositionCode
Send	CommandParameter: IInteractionOutboundEmail Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionEmailTransferAgent
Save	CommandParameter: IInteractionEmail
SetAutoClose	CommandParameter: IInteractionOpenMedia
RequestSaveNotepad	CommandParameter: IInteraction NotepadViewModel: INotepadViewModel
TransferAgent	CommandParameter: IInteractionOpenMedia Destination: String Reasons: KeyValueCollection Extensions: KeyValueCollection
AddRecentCall	RecentIndex: ObjectTC
Chain InteractionEmailWorkflow
PromptDone	CommandParameter: IInteractionOpenMedia ConfirmParentWindow: WindowSystem.Window.Window
Workflow	CommandParameter: IInteractionOpenMedia Workflow: String Reasons: KeyValueCollection Extensions: KeyValueCollection
Chain InteractionEmailWorkflowFromInteractionESDK
ESDKWorkflow	CommandParameter: IIOpenMediaInteraction - Genesyslab.Enterprise.Model.Interaction.IIOpenMediaInteraction Workflow: String Reasons: KeyValueCollection Extensions: KeyValueCollection AttachedDataInformation: IDispositionCode DispositionCode: KeyValueCollection
Chain InteractionInboundEmailPossibleToMoveToWorkbin
IsWorkbinDestinationDefined	WorkbinId: String WorkbinOptionName: String CommandParameter: IInteractionOpenMedia IgnoreInteractionFromWorkbinId: String Available since: 8.5
Chain InteractionInboundEmailSearchAndMoveToWorkbin
IsContactModified	CaseId: String
InboundEmailSearchAndMoveToWorkbin	CommandParameter: IInteractionEmail
Chain InteractionOutboundEmailPossibleToMoveToWorkbin
IsWorkbinDestinationDefined	WorkbinId: String WorkbinOptionName: String CommandParameter: IInteractionOpenMedia IgnoreInteractionFromWorkbinId: Added in 8.5.0
Chain InteractionOutboundEmailSearchAndMoveToWorkbin
IsContactModified	CaseId: String
OutboundEmailSearchAndMoveToWorkbin	CommandParameter: IInteractionEmail
Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
SetAttachedData	CommandParameter: IInteraction AttachedData: KeyValueCollection
Chain BundleClose
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle - Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle
UpdateNotePadForVoice	CommandParameter: IInteractionsBundle
ResetInteractionChatConsultation	CommandParameter: IInteractionsBundle
IsContactModified	CaseId: String
IsPossibleToClose	CommandParameter: IInteractionsBundle
CompleteDispositionCodeOnBundle	CommandParameter: IInteractionsBundle
Close	CommandParameter: IInteractionsBundle
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle
GetOutboundPreviewRecord	CommandParameter: ICampaign - Genesyslab.Enterprise.Model.Interaction.ICampaign