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Case Information Privileges

Case Information Privileges

The following table lists the Case Information privilege in the Interaction Workspace Case Information Tasks section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

Case Information Privileges

Role privilege


Case Information - Can Edit Enables agents to edit case information that is configured to be editable.
Case Information - Can Add Enable agents, agent groups, or roles to edit case information.
This page was last modified on February 15, 2013, at 10:28.


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