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Web Callback Privileges

Web Callback Privileges

The following table lists the Web Callback privileges in the Interaction Workspace Web Callback Access section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

Web Callback Privileges

Role privilege

Description

Web Callback - Can Use Callback Channel The agent is permitted to use the Web Callback media channel.
Web Callback - Can Decline The agent is permitted to reject Web Callback interactions that are directed to the agent.
Web Callback - Can Reschedule The agent is permitted to reschedule a Web Callback interaction.
Web Callback - Can Reschedule On New Number The agent is permitted to reschedule a Web Callback interaction by using a new phone number.
Web Callback - Can Set Interaction Disposition The agent is permitted to set the disposition code of a Web Callback interaction.
Web Callback - Can Mark Done The agent is permitted to mark inbound Web Callback interactions as Done without processing them further.
This page was last modified on February 15, 2013, at 10:37.

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