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Interaction Workspace 8.1 User's Guide

Getting Started

Find information about concepts and terminology and learn how to log in and start using the application.

Handling Interactions

Find information about handling interactions, such as voice, IM, E-mail, Chat, SMS, and Social Media.

Contact Management

Find information about viewing and managing previous interactions with a contact.

Using Workbins

Find detailed information about accessing interactions that are stored in a workbin.

Team Lead Functionality

Find information about how a Team Supervisor can monitor, coach, and barge-in on agents who are handling voice and chat interactions.

Contact Center Tasks

Find information about how to view KPIs and statistics, receive business and system messages, and personalize your workspace.

Document Change History

A list of topics that are new or that have changed since the previous release.

Retrieved from "https://docs.genesys.com/Documentation:IW:User:Welcome:8.1.3 (2019-10-17 10:41:33)"
This page was last modified on April 2, 2013, at 07:09.

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