Interaction Workspace 8.1 User's Guide
Find information about concepts and terminology and learn how to log in and start using the application.
Find information about handling interactions, such as voice, IM, E-mail, Chat, SMS, and Social Media.
Find information about viewing and managing previous interactions with a contact.
Find detailed information about accessing interactions that are stored in a workbin.
Team Lead Functionality
Find information about how a Team Supervisor can monitor, coach, and barge-in on agents who are handling voice and chat interactions.
Contact Center Tasks
Find information about how to view KPIs and statistics, receive business and system messages, and personalize your workspace.
Document Change History
A list of topics that are new or that have changed since the previous release.
- For information about releases 8.1.3 and earlier, see