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Section: interaction-workspace

Section interaction-workspace

These options can be configured on the Interaction Workspace Application object, a Tenant, a Group, or an Agent Group. The options are grouped into the following categories:

  • Accessibility -- Options that enhance the application for hearing and visually impaired agents
  • Active Recording -- Options that control how agents use Active Call Recording.
  • Agent status -- Options that control how agents set their Ready status
  • Broadcast -- Options that control how broadcast messages appear and behave
  • Business Continuity -- Options that control the behavior of Interaction Workspace during a long term loss of connection to the primary host site.
  • Chat -- Options that control the appearance and behavior of the Chat interface
  • Contact -- Options that control contact management
  • Disaster Recovery -- Options that control the behavior of Interaction Workspace during a long term loss of connection to the primary host site. See Business Continuity options.
  • Display formats -- Options that control the appearance of various text elements in the various application windows
  • E-Mail -- Options that control the appearance and behavior of the E-Mail interface
  • Expression -- Options that control the parsing of phone numbers in contact interaction
  • Gadget and Statistics Gadget -- Options that control the use and appearance of the Gadget and Statistics Gadget
  • General -- Options that control the general behavior of Interaction Workspace.
  • IM -- Options that control the appearance and behavior of the Internal Instant Messaging interface
  • Interaction -- Options that control the behavior and appearance of various elements related to the Interaction window
  • Intercommunication -- Options that control the routing of internal IM and voice interactions
  • Keyboard -- Options that enable keyboard shortcuts
  • KPI -- Options that control the display of My Statistics (KPIs) on the agent Workspace
  • Log -- Options that control logging of the application
  • Login -- Options that control the appearance and behavior of the agent login window
  • Main view -- Options that control the behavior of the Main Window
  • Open Media -- Options that enable open media features
  • Outbound -- Options that enable agents to participate in outbound campaigns
  • Security -- Options that control the timing and behavior of the keyboard and mouse inactivity timeout feature and other security features
  • SIP Endpoint -- Options that control the functionality and display of Interaction Workspace SIP Endpoint enabled interactions
  • SMS -- Options that control the appearance and behavior of the SMS interface
  • Spellchecker -- Options that control the use of corporate dictionaries in the spelling check feature
  • Standard Responses -- Options that control the functionality and display of the Response view
  • Statistics -- Options that control the display of contact center statistics on the agent Workspace
  • Team Communicator -- Options that control the appearance and behavior of the Team Communicator
  • Toast (Interactive Notification) -- Options that control the appearance and behavior of the interaction preview Interactive Notification
  • View -- Options that control the tab order and activation order of windows and menus.
  • Voice -- Options that control various features of the Voice channel
  • Web Callback -- Options that control the various features of the Web Callback channel
  • Webproxy -- Options that control the use of a Webproxy for environments where Internet proxies require user authentication
  • Workbin -- Options that control various features of Workbins
  • Workitem -- Options that control various features of the Workitem channel
  • Miscellaneous -- Options that control the appearance of the Interaction Workspace application windows, the recording of options, the evaluation of presence, the enabling of RBAC, and many other miscellaneous features
This page was last modified on February 19, 2013, at 10:10.

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