Workbin Options

Workbin

workbin.email.draft

• Default Value: ""
• Valid Values: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.
• Changes take effect: When the application is started or restarted.
• Description: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.

workbin.email.draft.displayed-columns

• Default Value: To,Subject,Submitted
• Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
• Changes take effect: When the application is started or restarted.
• Description: The list of interaction fields that are displayed as columns of the workbin that stores Draft e-mail interactions.

workbin.email.in-progress

• Default Value: ""
• Valid Values: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.
• Changes take effect: When the application is started or restarted.
• Description: The name of the workbin that is to be used to store inbound e-mail for later processing, after an agent explicitly saved the e-mail or submitted an outbound reply.

workbin.email.in-progress.displayed-columns

• Default Value: From,Subject,Received
• Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
• Changes take effect: When the application is started or restarted.
• Description: The list of interaction fields that are displayed as columns of the workbin that stores In-Progress e-mail interactions.

workbin.<media_type>.<nickname>

• Default Value: ""
• Valid Values: The name of a valid Script object of type Interaction Workbin.
• Changes take effect: When the application is started or restarted.
• Description: The name of the workbin that is to be used to store interactions of a particular media type. Agents can open interactions from this workbin but not save interactions in it.

workbin.<media_type>.<nickname>.displayed-columns

• Default Value: From,To,Subject,Received
• Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
• Changes take effect: When the application is started or restarted.
• Description: The list of interaction fields that are displayed as columns of the specified workbin.

workbin.<media_type>.in-progress

• Default Value: ""
• Valid Values: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.
• Changes take effect: When the application is started or restarted.
• Description: The name of the workbin to be used to store In-Progress workitems of the specified media type.

workbin.<media_type>.in-progress.displayed-columns

• Default Value: From,To,Subject,Received
• Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
• Changes take effect: When the application is started or restarted.
• Description: The list of interaction fields that are displayed as columns of the specified workbin.