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Recording SIP Voice Interactions

Agents can record SIP Voice interactions if you are running a Genesys Suite that include Genesys SIP Server and Genesys Stream Manager or Genesys Media Server. The SIP recording feature is implemented as a hidden conference with a special SIP DN (gcti::record). SIP call recordings are made by Genesys Stream Manager. Registered calls are placed in a Stream Manager subdirectory.

This page was last edited on January 14, 2013, at 19:31.
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