Business Continuity Options

Business Continuity

Options that have the disaster-recovery.* prefix are used to configure the Business Continuity functionality.

disaster-recovery.auto-restore

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the application is started or restarted.
• Description: Specifies whether agent should be relogged in to the Preferred site as soon as it is available.

disaster-recovery.disable-login-errors

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the application is started or restarted.
• Description: Specifies whether Interaction Workspace should display media voice login errors in the Login window.

disaster-recovery.enabled

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the application is started or restarted.
• Description: Specifies whether Business Continuity is enabled.

disaster-recovery.preferred-site

• Default Value: Preferred
• Valid Values: A unique symbolic name of the site or location to be used as the preferred login site. Letters A to Z and a to z. Numbers 0 through 9. The underscore, @ and space characters.
• Changes take effect: When the application is started or restarted.
• Description: Specifies the site name to be used as preferred when connecting to any back-end server. That is, it specifies the name of the preferred connection site for the application, tenant, agent Group, or agent. There must be a connection to this site in the Connections tab of the corresponding server. This option should match the name specified by the disaster-recovery.site option that is configured on the server object.

disaster-recovery.peer-site

• Default Value: DRPeer
• Valid Values: A unique symbolic name of the site or location to be used as the preferred login site. Symbolic name of the site or location. Letters A to Z and a to z. Numbers 0 through 9. The underscore, @ and space characters. Letters A to Z and a to z. Numbers 0 through 9. The underscore, @ and space characters.
• Changes take effect: When the application is started or restarted.
• Description: Specifies the name of the site that is to be the secondary (Business Continuity peer) when connecting to any back-end server for the site that is specified by the disaster-recovery.site option. There must be a connection to this site in the Connections tab of the corresponding server.

disaster-recovery.restore-agent-state

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the application is started or restarted.
• Description: Specifies whether Interaction Workspace should restore last agent state after logging on to the reserved site after the current site fails.

disaster-recovery.timeout

• Default Value: 60
• Valid Values: A valid positive integer.
• Changes take effect: When the application is started or restarted.
• Description: Specifies time in seconds to wait after Preferred Site HA Pair disconnection is detected before switching connection to the Business Continuity site.

disaster-recovery.wait-for-sipphone-timeout

• Default Value: 0
• Valid Values: A valid positive integer.
• Changes take effect: When the application is started or restarted.
• Description: Specifies time in seconds during which an agent should wait for SipEndpoint before a disaster is considered. A value of 0 means no limit.