Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.


Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

Active Recording Privileges

Active Recording Privileges

The following table lists the voice privileges in the Interaction Workspace Active Recording Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

Active Recording Privileges

Role privilege

Description

Active Recording - Can Use The agent is permitted to use the Active Recording functionality. This privilege is required to control and monitor call recording in MSML mode
Active Recording - Can Monitor Voice Recording The agent is permitted to see the voice recording state indicator change dynamically.
This page was last edited on February 15, 2013, at 17:28.

Feedback

Comment on this article:

blog comments powered by Disqus