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Active Recording Privileges

Active Recording Privileges

The following table lists the voice privileges in the Interaction Workspace Active Recording Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

Active Recording Privileges

Role privilege


Active Recording - Can Use The agent is permitted to use the Active Recording functionality. This privilege is required to control and monitor call recording in MSML mode
Active Recording - Can Monitor Voice Recording The agent is permitted to see the voice recording state indicator change dynamically.
This page was last edited on February 15, 2013, at 17:28.


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