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Starting and Stopping Genesys Pulse

There are several ways to start and stop Genesys Pulse, depending on your operating system.

Linux

Linux users can start and stop Genesys Pulse by using one of the following methods:

  • The System Dashboard in GAX.
  • Genesys Administrator
  • Solution Control Interface (SCI)

Windows

Windows users can start and stop Genesys Pulse by using one of the following methods:

  • The System Dashboard in GAX.
  • Genesys Administrator
  • Solution Control Interface (SCI)
  • Restarting the Genesys Pulse Windows Service

Prerequisites

Confirm the following requirements before starting Pulse:

  • See Supported Browsers in the Genesys Supported Operating Environment Reference.
    Important
    Genesys Pulse supports the two latest releases of Google Chrome and the latest release of Firefox ESR.
  • Your monitor must be set to a resolution of no less than 1024x768.
  • The DB Server for Genesys Pulse Collector must be running.
  • The RDBMS for the Genesys Pulse database must be running.
  • Configuration Server and the DB Server for Configuration Server must be running.
Important
Users without permission to edit their own application object cannot save their Custom dashboard configuration. Users without permission to edit both their own application object and their Tenant object cannot save the Default dashboard configuration.

For example, such a user can make changes, such as creating widgets, but cannot save the changes. The next time the page is loaded, the changes are lost.

See the steps to configure user access for details.

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This page was last modified on May 30, 2018, at 05:29.