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Deploy Language Packs

You have to install the Genesys Pulse Language Pack directly on the server by executing the Genesys Pulse Language Pack installation procedure from the Genesys Pulse Language Pack installation package.

Important
Do not deploy Language Packs using Administration > Installation Packages.
  1. Copy the Genesys Pulse Language Pack IP to the Genesys Pulse host.
  2. Run the setup.exe (Windows) or install.sh (Linux) installation file.
  3. Follow the installer prompts to install the Genesys Pulse Language Pack.
  4. If the installation procedure fails to find the Genesys Pulse installation, you can manually copy the Genesys Pulse Language Pack file.
  5. After installation, find pulse-<locale> (<locale> is a language identificator) jar file in the root directory of the Genesys Pulse installation and copy to:
    • Linux: <GAX root>/plug-ins (if the directory exists) and <GAX root>/webapp/WEB-INF/lib;
      <Pulse root>/plug-ins (if the directory exists) and <Pulse root>/webapp/WEB-INF/lib
    • Windows:<GAX root>\plug-ins (if the directory exists) and <GAX root>\webapp\WEB-INF\lib;
      <Pulse root>\plug-ins (if the directory exists) and <Pulse root>\webapp\WEB-INF\lib
  6. Restart GAX and Genesys Pulse.

To use the installed language in Pulse, you must select the preferred language in GAX preferences menu. See the Genesys Administrator Extension Help for details.

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This page was last modified on July 19, 2018, at 04:39.