Genesys Pulse Help
Genesys Pulse is a widget-based performance dashboard solution for monitoring contact center resources in real time.
- create dashboards or wallboards to monitor agents, agent groups, queues, and more.
- customize report widgets to display user-defined Donut, Grid, Key Performance Indicator (KPI), or List charts.
- use widget templates to quickly create report widgets for your dashboard.
Ready? Get started.
Looking for answers to specific questions? Try these topics:
New to Pulse
Your version of Pulse might not include all the new functionality covered in this guide:
- Wallboards are now available.
- List of report templates included in Pulse.