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Widget Errors

This page describes the set of errors handled in the Genesys Pulse and may help Genesys Pulse Administrators to resolve issues. In most cases users have to contact Genesys Pulse Administrators to resolve these errors.

Genesys Pulse Collector Errors via Snapshot

This subset of errors is provided by Genesys Pulse Collector via Snapshots. These kind of errors are handled for each GET/snapshot request.

Error Code in Snapshot Message in Widget Suggested Resolution
504 Data is too old. Make sure that Genesys Pulse Collector is running. Make sure that Genesys Pulse Collector, connected to Genesys Pulse, is running and writes snapshots. Make sure that Genesys Pulse can read snapshot files (the access to snapshots folder is not restricted; Genesys Pulse is configured to use WebDAV properly if Genesys Pulse Collector is installed on a remote host).
849 Group by Column %c is not specified in definition of Statistical Type. Make sure that the Group By Column is defined properly in the statistic definition in Widget Template, which is used for the widget, and in the application options of Stat Server, to which Genesys Pulse Collector is connected.
854 Group by Column %c is missing in definition of statistic %s.
996 No connection to the Stat Server. Make sure that Stat Server, to which Genesys Pulse Collector is connected, is running and Stat Server host is available.
803 Statistic alias %s is invalid. Make sure that statistics definitions are correct in the Widget Template, which is used for this widget.
984, 997, 998 Statistic request failed. Make sure that the Statistic Type is defined properly in the Widget template, which is used for this widget and in the application options of Stat Server, which is connected to Genesys Pulse Collector. Make sure Stat Server is not overloaded.
985 Statistic requests are incomplete.
972 The limit of %d objects for the widget is exceeded. Reduce the number of objects, used in the widget, or change the limit, controlled by the Genesys Pulse Collector option max-objects-per-layout.
960-963, 989, 990, 992-994 Unable to calculate [some] formula-based statistic %s. Make sure that the formula-based statistic definition is correct in the Widget Template, which is used for this widget. For example, check aliases of statistics used in the formula; make sure statistics values, which the formula depends on, are available; the statistic definition does not contain infinite loops; functions are defined correctly.
968, 973, 991 Unable to calculate [some] formula-based statistic %s due to timeout.
978, 979 Widget configuration is incorrect. See other error messages in UI and snapshot to identify the reason.
836 Widget contains too many statistics. A maximum %d statistics are allowed. Reduce the number of statistics, used in the widget, or change the limit, controlled by the Genesys Pulse Collector option max-statistics-per-layout.
841 Widget contains too many groups. A maximum %d groups are allowed. Reduce the number of groups, used in the widget, or change the limit, controlled by the Genesys Pulse Collector option max-metagroups-per-layout.
843 Widget contains too many formula-based statistics. A maximum %d formula-based statistics are allowed. Reduce the number of formula-based statistics, used in the widget, or change the limit, controlled by the Genesys Pulse Collector option max-formulas-per-layout.

Where:

  • %c is a group by column name
  • %d is a decimal number.
  • %s is a statistic alias.
  • [some] means word "some" which is not shown when alias of the problematic statistic is known.
  • Codes 978 and 979 are fatal errors, no data from a snapshot is shown.

HTTP Errors

This subset of errors is mapped from standard HTTP error codes. Handling of this kind of errors is performed for each HTTP request to Genesys Pulse. Please contact your Genesys Pulse Administrator to resolve these errors.

Code Description
0 Could not connect to the server.
403 Access forbidden.
404  %item not found.
500 Internal server error.
503 Service unavailable.

Where an %item can be a widget, tab, template, and so on, which is not available in the Genesys Pulse Database.

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This page was last modified on December 18, 2018, at 07:09.