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Widget Errors

This page describes the set of errors handled in the Genesys Pulse and displayed to end users.

Genesys Pulse Collector Errors via Snapshot

This subset of errors is provided by Genesys Pulse Collector via Snapshots. These kind of errors are handled for each GET/snapshot request.

Error Code in Snapshot Message in Widget
504 Data is too old. Make sure that Collector is running.
803 Statistic alias %s is invalid.
836 Widget contains too many statistics. A maximum %d statistics are allowed.
841 Widget contains too many groups. A maximum %d groups are allowed.
843 Widget contains too many formula-based statistics. A maximum %d formula-based statistics are allowed.
849 Group by Column %c is not specified in definition of Statistical Type.
854 Group by Column %c is missing in definition of statistic %s.
960 Unable to calculate [some] formula-based statistic %s.
961 Unable to calculate [some] formula-based statistic %s.
962 Unable to calculate [some] formula-based statistic %s.
963 Unable to calculate [some] formula-based statistic %s.
968 Unable to calculate [some] formula-based statistic %s due to timeout.
972 The limit of %d objects for the widget is exceeded.
973 Unable to calculate [some] formula-based statistic %s due to timeout.
978 Widget configuration is incorrect.
979 Widget configuration is incorrect.
984 Statistic request failed.
985 Statistic requests are incomplete.
989 Unable to calculate [some] formula-based statistic %s.
990 Unable to calculate [some] formula-based statistic %s.
991 Unable to calculate [some] formula-based statistic %s due to timeout.
992 Unable to calculate [some] formula-based statistic %s.
993 Unable to calculate [some] formula-based statistic %s.
994 Unable to calculate [some] formula-based statistic %s.
996 No connection to the Stat Server.
997 Statistic request failed.
998 Statistic request failed.

Where:

  • %c is a group by column name
  • %d is a decimal number.
  • %s is a statistic alias.
  • [some] means word "some" which is not shown when alias of the problematic statistic is known.
  • Codes 978 and 979 are fatal errors, no data from a snapshot is shown.

HTTP Errors

This subset of errors is mapped from standard HTTP error codes. Handling of this kind of errors is performed for each HTTP request to Genesys Pulse. Please contact your Genesys Pulse Administrator to resolve this errors.

Code Description
0 Could not connect to the server.
403 Access forbidden.
404  %item not found.
500 Internal server error.
503 Service unavailable.

Where an %item can be a widget, tab, template, and so on, which is not available in the Genesys Pulse Database.

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This page was last modified on November 8, 2018, at 05:19.