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Confirm Software Requirements

You deploy Genesys Pulse on a web application server to be accessed using a web browser through the Genesys Pulse user interface.

The following are prerequisites for Genesys Pulse deployment:

  • Genesys DB Server must be release 8.1.300.05 or higher.
  • Genesys Deployment Agent (GDA) must be installed on the computer on which you install Genesys Pulse and Genesys Pulse Collector if you plan to install Genesys Pulse by using GAX. GDA is required to deploy solution definitions and IPs through GAX. See the GAX Deployment Guide for details.
  • Your Relational Database Management System (RDBMS) must be up and running. This release of Genesys Pulse supports the following relational database platforms:
    • Microsoft SQL Server 2012, 2012 Cluster, 2014, 2016 Enterprise Edition
    • Oracle 11g, 12c, 12c RAC
    • PostgreSQL 9.0
  • The computer on which you install Genesys Pulse must be running one of the following:
    • Windows Server 2012, 2016
      You must also install Microsoft Visual C++ Redistributable Package for Visual Studio 2013. See https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads for more details.
    • Red Hat Enterprise Linux AS 7.x (64-bit) with Updates from RHN enabled
      Your System Administrator may need to install a set of compatibility packs for the 32-bit platform. These packages have generic names, for example
      compat-glibc*, compat-libstdc++*, libstdc++*. Installer provides the information about missing packages (if any).
Important

Both Genesys Pulse Collector and Genesys Pulse must be installed on the same host, unless you use WebDav to share snapshots. Genesys does not support Genesys Pulse deployments that have components on separate hosts without deploying WebDav server.

  • Although not required for deployment, you must have Stat Server release 8.5.109 or higher installed for basic operation.
  • You must install Java 1.8.
Important
You cannot use compatibility mode in Internet Explorer, even if you are using a supported version.

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This page was last modified on August 17, 2018, at 10:13.