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Confirm Software Requirements

You deploy Genesys Pulse on a web application server to be accessed using a web browser through the Genesys Pulse user interface.

The following are prerequisites for Genesys Pulse deployment:

  • Genesys DB Server must be release 8.1.300.05 or higher.
  • Genesys Deployment Agent (GDA) must be installed on the computer on which you install Genesys Pulse and Genesys Pulse Collector if you plan to install Genesys Pulse by using GAX. GDA is required to deploy solution definitions and IPs through GAX. See the GAX Deployment Guide for details.
  • Your Relational Database Management System (RDBMS) must be up and running. Genesys Pulse supports the following relational database platforms:
    • Microsoft SQL Server 2012, 2012 Cluster, 2014, 2016, 2017 (starting with release 9.0.003), 2019 (starting with release 9.0.005) Enterprise Edition, 2019 Cluster (starting with release 9.0.006)
    • Oracle 11g, 12c, 12c RAC, 18c and 18c RAC (starting with release 9.0.003), 19c and 19c RAC (starting with release 9.0.005)
    • PostgreSQL 9.x, 10 (starting with release 9.0.001), 12.x (starting with release 9.0.005)
      Discontinued relational database support:
      Support of PostgreSQL versions prior to 9.5 is discontinued as of Genesys Pulse release 9.0.005
      Support of Oracle 11g is discontinued as of Genesys Pulse release 9.0.005
      Support of Oracle 12c (including RAC) is discontinued as of Genesys Pulse 9.0.006
      Support of Oracle 18 (including RAC) is discontinued as of Genesys Pulse
  • The computer on which you install Genesys Pulse must be running one of the following:
    • Windows Server 2012, 2016, 2019 (starting with release
      Microsoft Visual C++ Redistributable Packages for Visual Studio 2013 and 2017 (starting with release 9.0.001) must be installed on Genesys Pulse Collector host. See https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads for more details. These packages are included in Genesys Pulse Collector IP and usually are installed automatically.
    • Red Hat Enterprise Linux 7.x (64-bit), Red Hat Enterprise Linux 8.x (64-bit) (starting with release 9.0.004) with Updates from RHN enabled, CentOS 7.x (64-bit) (starting with release 9.0.001), CentOS 8.x (64-bit) (starting with release 9.0.004).
    • Your System Administrator may need to install a set of packages if they are missing on the operating system, such as compatibility packs for the 32-bit platform. These packages have generic names, for example: compat-glibc*, compat-libstdc++*, libstdc++*, compat-openssl10*, libcrypt*, libxcrypt*, libnsl*. Installer provides the information about missing packages (if any).

Both Genesys Pulse Collector and Genesys Pulse must be installed on the same host, unless you use WebDav to share snapshots. Genesys does not support Genesys Pulse deployments that have components on separate hosts without deploying WebDav server.

  • Although not required for deployment, you must have Stat Server release 8.5.109 or higher installed for basic operation.
  • You must install Java Runtime Environment (JRE). Pulse supports JRE 8 and, starting with release 9.0.003, JRE 11. Both Oracle Java SE and OpenJDK (Red Hat's implementation) packages are supported.
This page was last edited on August 26, 2021, at 17:02.
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