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Optional: Configure links between GAX and Genesys Pulse

For proper links between GAX and Genesys Pulse perform the following steps:

  1. Copy the link-to-pulse.jar file located in the Genesys Pulse installation folder to <GAX dir>/plug-ins and <GAX dir>/webapp/WEB-INF/lib folders.
  2. In GAX, navigate to Configuration > Environment > Applications.
  3. Select the GAX Application object.
  4. Open the Application Options tab.
  5. Create the new [link-to-pulse] section.
  6. Configure the $default option in the [link-to-pulse] section of your GAX application with the URL to Genesys Pulse as the value. See Genesys Pulse Configuration Options for more details.
  7. Save application.
  8. Select the Genesys Pulse Application object.
  9. Open the Application Options tab.
  10. Create the new [link-to-gax] section.
  11. Configure the $default option in the [link-to-gax] section of your Genesys Pulse application with the URL to GAX as the value. See Genesys Pulse Configuration Options for more details.
  12. Save application.
  13. Restart GAX and Genesys Pulse applications.
This page was last modified on May 6, 2019, at 13:27.

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