Survey Blocks

These blocks are used to manage surveys offered to callers.

Use the links below to learn more about each block.

Setup Survey

Sets up a survey for the caller.

Used in: Initialization, Self Service, Assisted Service *

* Surveys are typically offered during the Self Service phase and completed by an accepting caller after they have finished speaking with an agent in the Assisted Service phase. But if you have set up your survey to be Immediate, the caller can complete the actual survey while still in the Self Service phase of the application.