This page was last edited on September 11, 2020, at 13:03.
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These blocks specify where the call should be routed when certain conditions are met.
You might not see all of the blocks listed here on your Palette. The blocks shown depend on the features that are enabled and the type of application that is being built. For example, the Route Digital block is only available for Digital application types.
Use the links below to learn more about each block.
Queries virtual queues and assigns their Estimated Wait Times.
Used in: Initialization, Assisted Service
Specifies routing to a particular agent.
Used in: Assisted Service
Specifies routing to an agent based on various criteria.
Used in: Assisted Service
Plays uninterrupted audio to callers while their call is being routed.
Used in: Assisted Service
Routes calls to voicemail.
Used in: Assisted Service
Transfers a call to another destination.
Used in: Self Service
(Digital application types only) Routes a multimedia interaction to a target.
Used in: Assisted Service