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Menu Option Block
Menu Option blocks appear in the Application Flow after you enable at least one DTMF key in a Menu block.
Call Handling tab
Terminate the call
Enable this option to terminate the call if this menu option is selected by the caller.
Optionally, you can choose to route this call if this menu option is selected by the caller. If so, select a Skill and Virtual Queue to which the call will be routed. These selections are stored to the RoutingSkills and RoutingVirtualQueue system variables, respectively.
Play Audio tab
Select this option to prevent callers from interrupting a prompt while it is still playing. For example, you might want a "Welcome" message to play all the way through before the caller can enter another command and skip to the next menu prompt.
If this option is not selected, barge-in is enabled, and the prompt can be interrupted by the caller.
Always play prompt and disable buffering
Select this option if you want callers to be able to interrupt a prompt while it is playing, but not have those inputs applied to subsequent User Input or Menu block prompts. For example, if this option is enabled and the caller interrupts a “Welcome” message by pressing 3, the input is ignored by the next User Input or Menu prompts.
If this option is not enabled, the input is buffered and applied to the next block accepting input.
Click Add Audio Message to play audio if this specific menu option is selected.
Select where the application proceeds after this menu option is selected by the caller.
Set Variables tab
Assign variables to use when this menu option is selected by the caller, without having to add an Assign Variables block.
Add a milestone to mark this key moment while the application is running. See the Milestone block page for more information.